now doing business as Lumen
State of California CALNET NextGen
Service Level Agreements
IFB STPD 12-001
Subcategory 1.4 — Long Distance Calling SLAs
Subcategory 1.5 – Toll-Free Calling SLAs
Category 2 – Network-based Web Conferencing Services SLAs
Category 3 – Metropolitan Area Network (MAN) Ethernet SLAs
Category 5 – Managed Internet
Category 7 – Network-based Managed Security SLAs
Legacy Services
Category 16 — Long Distance Calling SLAs
Data Networks and Communications Services (DNCS)
Category 20 – MPLS Data Network SLAs
Category 22 – Cloud-Hosted VoIP Services SLAs
Category 23 – Metropolitan Area Network Ethernet SLAs
Category 24 – Flat Rate Internet Services SLAs
Category 25 – Sustained Bandwidth Internet Service SLAs
Category 27 – Standard Contact Center Services SLAs
Category 29 – Converged VoIP Services SLAs