Delivering the Florida public sector performance-driven network solutions to support citizens and stakeholders
CenturyLink Contract Number: DMS-17/18-004A
7/1/2020 – 7/1/2025
Effective communication solutions that offer uncommon value are mission critical. That's why Lumen Government and Education Solutions are designed to help you achieve the increased productivity and efficiency you need to exceed your communities' expectations. Lumen, formerly Centurylink, is a global leader in network services and hosted IT solutions for government entities, businesses, and consumers in local, national, and international markets. Our partnership with SUNCOM has been developed to bring comprehensive technology solutions to you and your customers.
Our Florida-based State, Local and Educational (SLED) team of sales, support, technical and program management professionals provide high quality solutions and outstanding customer service.
Unified Communications (Dedicated and Cloud-based Phone Services)
Service Category 1
Cisco IP Phone and Video Endpoint hardware that can be purchased as a one-time charge in conjunction with any Cisco HCS, Calling or Conferencing solution.
Lumen® voice transition services is a Scope of Work (SOW) based functional practice that is provided across all voice platforms supported by a deep ecosystem of specialists. Some product services have transition services already built into their pricing and more complex transition services are quoted on a case by case basis.
SIP Trunking
Service Category 2
Contact Center (Dedicated and Cloud-based Contact Centers)
Service Category 3
Genesys Cloud is a web-based suite of cloud services for enterprise-grade communications, collaboration, and customer experience management. Along with CCS as the inbound voice solution, Genesys Cloud services can replace various existing IT systems and applications (PBXs, ACDs, IVRs, and more) or can also work alongside them.
Genesys Cloud incorporates a call center functionality that handles every aspect of customer interaction, including speech-enabled Interactive Voice Response (IVR); Automatic Call Distribution (ACD); skills-based queuing and routing of interactions; recording and archival of all interaction types; real-time monitoring and supervision; insightful data analytics; and much more. Genesys Cloud includes:
Centrex Services
Service Category 4
Other Related Services
Lumen® DIA Networking is a state-of-the-art global infrastructure that offers voice, video, and data services for today’s most demanding customers. It is based on a converged services platform that allows customers to build comprehensive network solutions using advanced implementations of internet protocol (IP) and multi-protocol label switching (MPLS) technologies. Lumen DIA Networking delivers economical, flexible, and feature-rich options that are scalable and designed to offer a consistent customer experience on a global basis.
Comprehensive offerings for Lumen® Managed Enterprise help DMS and its agencies reduce their overall cost of voice and data integration, network operations and security infrastructure. A well-planned service management strategy can liberate IT departments to develop applications and implement strategies that take full advantage of optimized, next-generation IT services. Thus, this framework frees customers to grow and change and allows for lower, more predictable costs than in-house approaches.
Live Answer Call Center with staffing to help with overflow or emergency situations. The service can be offered as level 1-3 trained staff with the capability to include integration to customer backend databases.
Notify delivers a robust, multi-channel communications solution that gives you the power to easily deliver notifications to large or small groups of people by voice, email, text message or fax. Notify makes it fast, easy and cost effective to send messages that enable you to connect with your customers.
As a hosted solution, this Lumen service is highly scalable, enabling rapid delivery of priority messages. In fact, it has the capacity to support millions of multi-channel communications