Contract # 98000-GTADirect-CONTRACT-4666-CEN
Effective communication solutions that offer uncommon value are mission critical. That's why Lumen Government and Educational Solutions – Voice, Data, Internet and Managed – are all designed to help you achieve the increased productivity and efficiency you need to exceed your communities' expectations.
Lumen is a global leader in network services and hosted IT solutions for government entities, businesses and consumers in local, national and international markets. Our Georgia State, Local and Educational (SLED) team of sales, support, technical and program management professionals provide high quality network solutions and outstanding customer service.
For more information about our Products and services, ordering assistance, or general account questions, please click on Contact Us to engage a member of your account team.
About GTA
GTA is a state agency that manages the delivery of IT infrastructure services to Georgia's executive branch agencies, as well as managed network services to 1,200 state and local government entities. GTA also offers public entities access to standardized contracts with a pool of industry-leading IT providers.
About GTA Direct
The GTA Direct program provides a quick path to managed IT services from pre-qualified providers and makes those services available to Georgia agencies, local governments, colleges and universities, and boards of education statewide
For additional product information, obtaining a quote, or to initiate an order, contact a Lumen representative
Service Category 1 – Data Circuits for Wide Area Networking
MPLS / IPVPN
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SERVICE CATEGORY 1 - Data Circuits for Wide Area Networking |
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MPLS/IP VPN |
1.1 |
The CenturyLink MPLS/IP VPN service delivers global any-to-any connectivity over a variety of connection types in a flexible, secure, cost-effective and cloud-friendly way. It offers the capabilities enterprises need to optimize network costs, deploy diversity options and help improve connectivity among geographically dispersed locations. Internet, voice and data can be delivered via flexible converged connectivity that maximizes your investment in the WAN. By incorporating market-leading features, such as our suite of managed and security services, the CenturyLink MPLS/IP VPN offer is designed for privacy and security, while allowing you to view and manage application performance through our worldclass customer portal.
CenturyLink leverages our global Multi-Protocol Label Switching (MPLS) network to create private customer paths across our backbone. MPLS allows network operators to make the most efficient use of their network resources and enables improved management of traffic flows across the network to minimize the risk of congestion. Using the latest MPLS technology, we provide you with carrier-grade Quality of Service over our entire backbone with MPLS-TE (Traffic Engineering) technology to enhance network manageability and scalability for your mission-critical applications.
Technical Features/Capabilities
Topology
Port Speeds
Bandwidth Increments
Access Types
Usage-based billing
Core Technology
Global Network Reach
Service Level Agreements (SLAs)
Wireless Backup (WBS)
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SERVICE CATEGORY 1 - Data Circuits for Wide Area Networking |
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Wireless Backup (LTE) |
1.2 |
CenturyLink Wireless Backup Service (WBS) provides you with a cost-effective, business continuity solution tied to our Internet and private port offerings. CenturyLink IQ Networking, with wireless backup access, makes up the foundation of this service, providing a reliable and fault tolerant networking solution for customers with small to large sized remote business locations. WBS is based on LTE technology and comes with a Cradlepoint router with an internal antenna. External antennae are an option and would be designed and configured for additional cost on a detailed Scope of Work.
Lumen Wavelength Service (OWS)
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SERVICE CATEGORY 1 - Data Circuits for Wide Area Networking |
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Lumen Wavelength Service |
1.3 |
CenturyLink Optical Wavelength Service is a fully managed, private, point-topoint service delivered over a state-of-the-art dense wave division multiplexing (DWDM) network. CenturyLink uses state-of the-art DWDM technology that enables several streams of digital information to be put on different wavelengths of light, eliminating interference with one another. This allows transport of up to 96 channels in a single strand of fiber and translates into high capacity and low cost. This solution provides your business with the dedicated broadband transport network connectivity you need without capital outlay or the responsibility of owning and operating network infrastructure. Designed to offer redundancy, Optical Wavelength Service help protect your network against unexpected failures.
Features
Benefits
Available national and metro
SD-WAN with Versa, Cisco Meraki, and Cisco Viptela
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SERVICE CATEGORY 1 - Data Circuits for Wide Area Networking |
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SD-WAN with Versa Networks |
1.4 |
SD-WAN with Viptela |
1.5 |
SD-WAN with Meraki |
1.6 |
CenturyLink SD-WAN with hybrid connectivity is a complete WAN solution to support secure, scalable networks across a full range of connectivity types. We offer co-managed and managed service options. CenturyLink offers a variety of technologies, including Versa, Cisco Meraki, and Cisco Viptela to address different business requirements and vendor preferences. We leverage our global WAN infrastructure to deliver complete hybrid WAN solutions with SD-WAN.
CenturyLink also offers a powerful self-service portal capability, giving you a single pane of glass for dynamic configuration and change management in a fully managed or comanaged environment. Optimize network performance site by site CenturyLink supports private and public connectivity options, including CenturyLink-provided MPLS/ IP VPN, internet and broadband aggregation, or customer-provided MPLS, broadband, wireless, or internet so you can get optimal performance, inherent security, and built-in automation to meet your site requirements worldwide.
Technical Features/Capabilities
CenturyLink Ethernet Service
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SERVICE CATEGORY 1 - Data Circuits for Wide Area Networking |
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CenturyLink Ethernet Service |
1.7 |
CenturyLink Ethernet Services (E-Services) power secure, high-performance network solutions that enable voice, video, and data applications. Offering point-to-point, point-to-multipoint, and multipoint-to multipoint private connectivity with scalable, dynamic bandwidth, CenturyLink E-Services is ideal for providing high-speed connections among corporate headquarters, data centers, and other business locations around the world.
With multiple configuration and class of service options backed by comprehensive service level agreements (SLA), customers can rely on CenturyLink E-Services as the foundation for solving complex networking challenges, like business continuity and disaster recovery, high-performance centralized computing, data replication/storage/ archiving, and internal voice and video conferencing. CenturyLink E-Services offers a turnkey Ethernet solution with Building Extensions to extend services from the common demarcation point to your desired location within your building. Plus, Advanced Engineering Services are available to help support solution designs, implementation planning and activation support, which drives quick, easy deployments for new Ethernet networks and locations.
E-Services Portfolio
Key Features include:
Dark Fiber
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SERVICE CATEGORY 1 - Data Circuits for Wide Area Networking |
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Dark Fiber |
1.8 |
CenturyLink builds and manages some of the world’s largest managed optical fiber networks for organizations that move massive amounts of data, want secure networks and network control. Our solutions are private and designed to meet the highest security standards, deliver low latency and grow at the speed of your business. Serve your long-term network needs while delivering quick payback and peace of mind. Dark Fiber can safeguard your future bandwidth demands and help keep your costs under control. With CenturyLink Dark Fiber solutions, you make the decisions and we handle the heavy lifting. Get all the benefits of network ownership without having to construct the physical network yourself.
Capabilities
Data Bundle/Managed Data Bundle
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SERVICE CATEGORY 1 - Data Circuits for Wide Area Networking |
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Data Bundles |
1.9 |
Pre-select bandwidth, service and CPE features, manage as much as you want, and upgrade as your needs evolve. Features include:
Business-grade IP reliability – Dedicated, high-performance solution for internet and private-data networking;
Complete customization – Fully configured and flexible solutions designed for compatibility with your internal network and armed with 24/7/365 support;
Proactive control – Full read/write access keeps you in charge no matter what management service.
Select between ADTRAN, Cisco, and Juniper rental CPE with configuration change support. Data Bundle solutions are eligible to receive End-to-End Performance Reporting at no additional charge on the Private Ports. We coordinate network service delivery with the configuration and delivery of the router. The router is shipped directly to the customer premises to be ready to connect to the network connection.
Data Bundle Standard – Standard provides basic connectivity to the Internet multi-site private networking MPLS. Features include:
Data Bundle Pro – Pro provides advanced routing and security configuration options with an advanced software solution on the routers. Features include:
Managed Data Bundles – With our Managed Data Bundles, proactive management provides a more intimate on-going customer experience. Customers can leverage our internal expertise for monitoring, troubleshooting and resolution services with additional configuration changes supported per year, while having the peace of mind of full read/write access to the routers.
Managed Select (includes every feature of Pro, plus router management):
Managed Comprehensive (includes every feature of Select router management):
Rental CPE Maintenance Options
Select between 8x5 next business day (NBD) or 24/7/365 on-site 4-hour response maintenance, minimum 2-year term. Location must be qualified for Premium, 24/7/365, on-site 4-hour response.
Service Category 2 – Dedicated Internet Access
Dedicated Internet Access
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SERVICE CATEGORY 2 - Dedicated Internet |
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Dedicated Internet Access |
2.1 |
CenturyLink owns and operates a Tier-1 Internet backbone specifically geared for enterprise applications and market growth. Our network span—coupled with the speed and resiliency of our Internet Services— can help reliably and securely provide the enhanced internet capabilities your business demands.
Technical features/capabilities
Adaptive Network Security (ANS)
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SERVICE CATEGORY 2 - Dedicated Internet |
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Adaptive Network Security |
2.2 |
The security pressure is building for today’s enterprise defenders. But with limited resources and the pressure to quickly respond to firewall alarms and events, practitioners struggle to keep up. CenturyLink Adaptive Network Security Service streamlines threat management by enabling consistent policy deployment, monitoring and event management across hybrid security environments.
Technical features and capabilities
DDoS
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SERVICE CATEGORY 2 - Dedicated Internet |
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DDoS | 2.3 |
Enterprises need to deploy a multi-layered security approach backed by extensive threat analytics to defend against a variety of attack types. Only network-based DDoS mitigation solutions can provide realistic protection to enterprise resources, and our web application firewall solutions deliver a range of defenses to surround applications with powerful security.
Capabilities
Managed Firewall
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SERVICE CATEGORY 2 - Dedicated Internet |
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Managed Firewall |
2.4 |
Firewalls are a key component in safeguarding your business from malicious threats. CenturyLink offers a variety of dedicated and shared, managed and co-managed, and monitored NextGen firewall solutions that help free you from the resource-intensive work of maintaining your firewall.
CenturyLink Managed Firewall Service delivers 24/7 firewall management and monitoring for advanced NextGen context and UTM content features and monitors threats leveraging CenturyLink Analytics and Threat Management. Whether we supply the hardware or manage and monitor what you already own, you have more time to focus on your core business competencies while we provide the security expertise.
CenturyLink security services are fully supported globally by a skilled team of certified security professionals capable of delivering operational protection to your network and infrastructure resources.
Supported Firewall Manufacturers include:
Service Category 3 – Broadband Connections
Service Category 4 – Managed Wi-Fi
Tailored Experience Managed Network Services
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SERVICE CATEGORY 4 - Managed Wi-Fi |
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MES Tailored Experience | 4.2 |
CenturyLink® Tailored Experience Managed Network Services is a fully managed, customized solution that handles, daily network management, monitoring and maintenance tasks. Comprehensive voice, data and security capabilities, combined with flexible pricing and the power of the CenturyLink network, can free up your valuable resources for business-critical tasks and help keep your network running at peak performance.
Focus on growth, not infrastructure:
Managed Data
Managed Voice
Managed Security
Service Category 6 – Unified Communications
Hosted VoIP
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SERVICE CATEGORY 6 - Unified Communications |
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HVDS (Broadsoft) | 6.3 |
Hosted VoIP offers advanced calling features over our privately owned fiber network using the BroadSoft BroadWorks platform. That means your calls can be routed fast, you can set multiple devices to ring at the same time or in a particular order, and you can get voicemail by phone, email, or online. The service is designed to help you be more accessible to more people in more places, and enables your business to benefit from increased collaboration and stronger communication among employees with fast customer response times. CenturyLink Hosted VoIP scales easily and includes all upgrades and improvements, at no additional cost. Our Hosted VoIP service allows you to:
Features of our Hosted VoIP include:
CenturyLink Hosted VoIP also offers a range of seat types, with cordless options available:
Basic: A cost-effective seat designed for use in a lobby, break room, cafeteria, or shop area that is not assigned to a specific user.
Standard: A more robust set of features than the Basic seat, designed for general business, support and clerical personnel that don’t require advanced features.
Premium: Designed for the majority of professional employees, includes advanced IP phone features and a premium phone.
Conference: Get the features of a Standard seat, but with a phone designed for collaboration.
Admin: Get the features of a Premium seat, but with one receptionist sidecar (for monitoring additional lines in the office).
Receptionist: high volumes of concurrent incoming calls, includes features Microsoft® Outlook and Internet Explorer integration
Virtual: Designed to fit the needs of the majority of a company’s professional employees without requiring an IP phone.
Voicemail: Use this seat to store voicemail and as a stand-alone voicemail box for after-hours calls that aren’t directed to a specific person’s voicemail.
Analog: Use this seat to connect old equipment that isn’t IP-enabled, such as cordless phones, point of sale (PoS) devices, and low volume fax machines.
Contact Center Basic: Premium seat, plus basic call queuing in the cloud (up to 25 calls) to allow a group of users with this seat type to receive high volumes of incoming calls.
Contact Center Standard: Premium seat, plus call queuing (up to 50 calls) in the cloud and allow users with this seat type to log in and out of queues and view queue statistics.
Contact Center Supervisor: Premium seat, plus administer Contact Center Standard users, log in and out of queues, view queue statistics, get real-time reporting, access historical reporting, and monitor calls.
Cisco Webex
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SERVICE CATEGORY 6 - Unified Communications |
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Cisco Webex |
6.4 |
Cisco Webex Calling offers a standardized set of features along with the flexibility to customize as needed. For example, by adding cloud calling, you can seamlessly move from a phone conversation, to messaging, to a meeting as your discussions evolve.
Technical Features/Capabilities
Cisco Webex Meetings
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SERVICE CATEGORY 6 - Unified Communications |
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Cisco Webex Meetings |
6.5 |
Communication needs to be agile. Mobile. Collaborative. All thanks to mobile devices and evolving innovations in infrastructure and applications. Cisco Webex delivered by CenturyLink makes instant communications and live meetings possible through a deeply integrated set of tools for an outstanding collaboration experience.
Cisco Webex delivered by CenturyLink is an app-centric, cloud-based service that provides a complete collaboration suite for teams to create, meet, message, call, white board, and share, regardless of whether they’re together or apart; in one continuous workstream before, during, and after meetings. This product set includes Meeting Center, Training Center, Event Center and Support Center. All of these services can even be bundled under the Cisco Webex Enterprise Edition Offer.
Voice Complete
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SERVICE CATEGORY 6 - Unified Communications |
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Voice Complete |
6.6 |
CenturyLink Voice Complete® enables you to easily connect locations using either SIP or TDM. By providing you with resiliency, exceptional call quality and the freedom to select the UC&C solution of your choice, we aim to enhance your customers’ experience and help increase workforce productivity.
Routing and management
Technical features and capabilities
Customer Premises Equipment (CPE)
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SERVICE CATEGORY 6 - Unified Communications |
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CPE | 6.7 |
CenturyLink and Cisco have a long-standing relationship. CenturyLink was Cisco’s first Gold Partner, a commitment to Cisco’s technology platform that is in place today around the globe. This relationship provides CenturyLink customers with a single source for Cisco solutions, regardless of geography or IT complexity, and increases the velocity of deploying strategic integrated solutions. Both companies continually innovate to bring new features and services to their customers.
In addition to our CenturyLink Managed Services solutions, CenturyLink is a Cisco Gold Partner reseller. We leverage Cisco Collaboration tools using VoIP technology enabling fundamental change in communications. Mobility solutions within this suite help keep businesses engaged virtually anywhere and anytime. Cisco Unified Communications provides integrated access on a single unified system.
Cisco Enterprise Network solutions encompass different equipment solution technologies. In support of Cisco routing, switching and wireless platforms, CenturyLink maintains Cisco’s highest Certifications and Specializations. We are the first partner ever to achieve Cisco’s Gold level. We hold various levels of specializations such as Masters of Security, Advanced Borderless Network Architecture, Advanced Content Security, Advanced Enterprise Networks Architecture Specialization and of course our Cloud and Managed Services – Master Provider Certification.
In addition to the CenturyLink Technical Assistance Center, we leverage the Cisco Smart Net Care program. It helps reduce downtime with fast, expert technical support and flexible hardware coverage provided by the Cisco Technical Assistance Center (TAC). It also offers integrated smart capabilities, providing current information about your installed base, contracts, and security alerts to enhance the efficiency of your support workflows.
The TAC is staffed by Cisco experts and is accessible 24 hours a day, 365 days per year. Technical services available through the TAC are backed by advance hardware replacement options and fast response time, including 2-hour, 4-hour, and next-business-day options (where available). Online self-help tools include our extensive knowledge library, software downloads, and support tools designed to help you resolve network issues quickly without opening a case.
For additional product information, obtaining a quote, or to initiate an order, contact a Lumen representative
Documents
Change Orders:
All activity or services not included in a SOW are considered out of scope and will require a SOW Change Order to be signed between the parties. Please contact your account manager for assistance.
Payment Information:
All payments should be remitted to the address indicated on the supplied invoice. Additionally, billing and payment options can be managed on the Control Center portal (https://www.lumen.com/login). Portal access can be set up during service implementation through your account manager and client support manager.