Title

1. General This Service Schedule is applicable only where Customer orders Distributed Denial of Service Mitigation Service (“DDoS Mitigation Service”), Lumen® DDoS Hyper®, DDoS Essentials or Application Protection Services (collectively, “Services”) provided by Lumen. “Lumen” is defined for purposes of this Service Schedule as CenturyLink Communications, LLC d/b/a Lumen Technologies Group or its affiliated entities. Distributed Denial of Service Mitigation Service may be designated as “DDoS,”, “Denial of Service,”, “Distributed DoS Service,”, “DDoS Mitigation Service”, or “Distributed DoS Mitigation Service” in Orders, Order acceptance, service delivery, billing and related documents. Application Protection Services may also be referred to as Web Application and API Protections, WAF services and/or Web Application Firewall services in Orders, Order acceptance, service delivery, billing and related documents. Certain DDoS Mitigation Service features are orderable online as further described below. This Service Schedule incorporates the terms of the Master Service Agreement or other service agreement under which Lumen provides the Services to Customer (the “Agreement”). If a conflict exists among the provisions of the Service Attachments, the order of priority will be this Service Schedule, the Agreement, the Service Guide, and the Order(s). Certain Services are subject to geographic and/or feature availability and may require additional terms and may be provided by Lumen’s vendor.

    1.1 Additional General Terms.  Service charges are exclusive of taxes and presented without reduction for any Withholding Tax, all of which are the responsibility of the Customer. “Withholding Tax” means any amount or account of tax on sources of income which a payor is obliged to deduct from payments due to a recipient and account for or to any tax authority. In the event that any payment to be made to Lumen under this Service Schedule should be subject to reduction by reason of a Withholding Tax, Customer agrees to pay Lumen such amounts as would have been necessary so that the aggregate net amount received by Lumen after application of a Withholding Tax is the same amount as would have been received by Lumen if there had been no requirement to deduct or withhold such tax. For Services provided outside the United States, Customer or its local affiliate may be required to enter into a separate local country addendum/agreement (as approved by local authorities) (“LCA”) with the respective Lumen affiliate that provides the local Service(s). Such Lumen affiliate will invoice Customer or its local affiliate for the respective local Service(s).