SUSTAINABILITY

Advance technology to improve humanity

We align our community programs with our business goals to commit to sustainable growth and create a positive impact.

READ REPORT

SUSTAINABILITY

Advance technology to improve humanity

We align our community programs with our business goals to commit to sustainable growth and create a positive impact.

Progressing sustainability goals to create lasting value

Progressing sustainability goals to create lasting value

~4,000

nonprofits supported via Lumen Cares Portal1

~4,000

nonprofits supported via Lumen Cares Portal1

A‑

score obtained on 2023 CDP response1

A‑

score obtained on 2023 CDP response1

ISO 27000/27701

certification achieved for information security and privacy1

ISO 27000/27701

certification achieved for information security and privacy1

Focus areas

Worker in a hard hat and yellow safety vest smiles and talks on phone in front of a commercial solar panel

Environment

We are committed to ensuring that our environmental compliance and sustainability efforts support our business, employees, customers and shareholders.

LEARN MORE

Environment

We are committed to ensuring that our environmental compliance and sustainability efforts support our business, employees, customers and shareholders.

Worker in a blue shirt with a nametag and box of clothes in their hand stands near a clothes rack in a store

Social 

We are committed to improving the communities where we live and work by empowering employees to do good for others.

LEARN MORE

Social 

We are committed to improving the communities where we live and work by empowering employees to do good for others.

Two businesspersons in blazers talk with each other in a government building setting

Governance

We are committed to upholding the highest standards of honesty, integrity and excellence in our corporate governance.

LEARN MORE

Governance

We are committed to upholding the highest standards of honesty, integrity and excellence in our corporate governance.

Two professionals talk and sit across from one another in chairs with a plant between them

Trust center

We value the trust you place in us to manage and secure your information with our open‑door approach to privacy, security and transparency.

LEARN MORE

Trust center

We value the trust you place in us to manage and secure your information with our open‑door approach to privacy, security and transparency.

Three businesspeople collaborate on a document together at a table in an office setting

Political contributions

We strive for state, federal and other policy outcomes that protect the interests of our customers, our company and the communities we serve. 

LEARN MORE

Political contributions

We strive for state, federal and other policy outcomes that protect the interests of our customers, our company and the communities we serve. 

Five businesspeople stand in a half circle with tablets in their hands collaborating and talking

Diversity, Inclusion and Belonging

We are committed to fostering our strength from the diversity of our people, creating an inclusive culture with equal opportunities for all employees.

LEARN MORE

Diversity, Inclusion and Belonging

We are committed to fostering our strength from the diversity of our people, creating an inclusive culture with equal opportunities for all employees.

Contact us

Customer Advocacy & Support

For customers who contacted Customer Service but require additional support.

Customer Advocacy Team

Customer Advocacy & Support

For customers who contacted Customer Service but require additional support.

Customer Advocacy Team

Investor Relations

For institutional investors and bondholders. 

Investor Relations Team:

  

Investor Relations

For institutional investors and bondholders. 

Investor Relations Team:

  

Resources

A professional sits at their desk in front of a computer with a document in each hand

HEATMAP

Materiality Study Heatmap

Read More

HEATMAP

Materiality Study Heatmap

1Lumen 2023 ESG Report, Unleashing the World’s Digital Potential, Responsibly