Lumen Trust Center

Welcome to Lumen's Trust Center, your open-door access to our approach to privacy, security, transparency and other related topics of interest. Here we provide links to our policies, notices, documentation, reports, self-service options and much more. We value the trust you place in us to manage and secure your information. Our responsibilities and commitments to you are reflected in this library.

privacy center

Lumen Privacy Center

At Lumen, privacy is the key component in digitally connecting people, data, and applications–quickly, securely, and effortlessly. Here at Lumen’s Privacy Center, you can learn more about how Lumen manages personal information.

Learn More

Lumen Privacy Center

At Lumen, privacy is the key component in digitally connecting people, data, and applications–quickly, securely, and effortlessly. Here at Lumen’s Privacy Center, you can learn more about how Lumen manages personal information.

Team reading

Processing Details and Lumen Privacy Data Sheets

View general processing details for Lumen and download Privacy Data Sheets for selected Lumen products and services. Privacy Data Sheets provide customers and others with relevant information to assess the privacy impact of selected Lumen products and services.

Learn More

Processing Details and Lumen Privacy Data Sheets

View general processing details for Lumen and download Privacy Data Sheets for selected Lumen products and services. Privacy Data Sheets provide customers and others with relevant information to assess the privacy impact of selected Lumen products and services.

Data Subject Requests

Data Subject Requests

Lumen responds to requests from individuals to exercise their data protection rights regarding data we may have about them. If you have reason to believe that Lumen has your personal data and you have questions about it, please complete our request form.

Request Form

Data Subject Requests

Lumen responds to requests from individuals to exercise their data protection rights regarding data we may have about them. If you have reason to believe that Lumen has your personal data and you have questions about it, please complete our request form.

N/A

Security & Compliance

Lumen maintains a world‑class security and compliance program to meet our customers’ needs. These are based on industry standards and meet regulatory and compliance requirements.

Learn More

Security & Compliance

Lumen maintains a world‑class security and compliance program to meet our customers’ needs. These are based on industry standards and meet regulatory and compliance requirements.

N/A

Transparency Report

Lumen's semi‑annual Transparency Report shows how the actions of governments and corporations can affect the privacy and security of our customers’ personal information.

Learn More

Transparency Report

Lumen's semi‑annual Transparency Report shows how the actions of governments and corporations can affect the privacy and security of our customers’ personal information.

N/A

Trust & Safety

The trust and safety team's charter is to ensure Lumen maintains an impeccable reputation. We strive to make the network a trusted and safe place for customers and 3rd parties, enforce the Lumen Acceptable Use Policy (AUP) and ensure full Communications Assistance for Law Enforcement Act (CALEA) compliance. We process criminal and civil subpoenas, court orders and other lawful requests.

Learn More

Trust & Safety

The trust and safety team's charter is to ensure Lumen maintains an impeccable reputation. We strive to make the network a trusted and safe place for customers and 3rd parties, enforce the Lumen Acceptable Use Policy (AUP) and ensure full Communications Assistance for Law Enforcement Act (CALEA) compliance. We process criminal and civil subpoenas, court orders and other lawful requests.