UC&C CONSULTING

Unlock your call center’s potential

See how Lumen experts can help accelerate your contact center transformation to deliver agility and innovation.

UC&C CONSULTING

Unlock your call center’s potential

See how Lumen experts can help accelerate your contact center transformation to deliver agility and innovation.

Offer innovation with agility and strategic vision

Break down barriers to progress, optimize business performance and accelerate your contact center transformation with an experienced partner. Take advantage of full life‑cycle support, from design and implementation to management and optimization.

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Offer innovation with agility and strategic vision

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Why Lumen?

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Proven track record

Rely on our deep industry experience with recognized best practices leveraged from thousands of client and internal engagements.

Proven track record

Rely on our deep industry experience with recognized best practices leveraged from thousands of client and internal engagements.

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Expert customization

Get strategic solutions to fit your specific needs across network, infrastructure, application services and hybrid models.

Expert customization

Get strategic solutions to fit your specific needs across network, infrastructure, application services and hybrid models.

Features and Specs

Pre‑Packaged Assessments

A La Carte Consulting

Current state, future state and roadmap

Strategy development and evolution

Business and technology requirements capture and assessment

Technology evaluation and ROI analysis

Application development and management

Multi-vendor program management and governance

Customer experience consulting and optimization

Data management and process evaluation

Ongoing CC/UC&C life cycle consulting

Bi-annual/annual continuous improvement

Questions? Let’s talk.

Contact our team to get the assistance and answers you’re looking for.

Questions? Let’s talk.

Contact our team to get the assistance and answers you’re looking for.

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