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You can add a trunk group to a route plan for a SIP Trunk service using Control Center. Typically, you add a trunk group to provide a failover option (for route plans with a sequential hunt) or to balance call volume between two or more trunk groups (for route plans with a percent allocation hunt).

Once you create a route plan for a Lumen SIP trunk service, you can assign it to phone numbers on the service using Control Center.

Using Control Center, you can place an order for a complex toll-free route plan for a Lumen® 1+ Switched and Toll Free service.

If you no longer need a trunk group on a route plan for a SIP trunk service, you can remove the trunk group using Control Center.

Using Control Center, you can update the percent allocation for trunk groups on a percent allocation route plan for a Lumen SIP trunk service.

Using Control Center, you can update the hunt sequence for trunk groups on a sequential route plan for a Lumen SIP trunk service.

Using the 1+ Switched and Toll Free page in Control Center, you can place a bulk order to create multiple simple route plans at once using a spreadsheet.

Using the 1+ Switched and Toll Free page in Control Center, you can place an order for a simple toll-free route plan.

You can ensure callers terminate with a DID/ANI ring-to number and have the opportunity to speak with someone with the direct-trunk-overflow feature in Control Center.

Use the toll-free view and modify a call plan tool to make changes to your switched and Lumen Dedicated 8XX numbers in near real time using Control Center.

You can use the time-of-day feature in Control Center to schedule exactly when your calls should start and stop being transferred to a particular location.

You can terminate callers with a DID/ANI ring-to number, so they can talk to someone, rather than get a busy signal or be sent to voicemail. Use Control Center to add direct truck overflow to a toll-free routing plan.

You can change from a switched to a dedicated termination number for any toll-free routing plan. Your changes can also be activated within minutes in Control Center.

You can use the percentage-allocation routing feature in Control Center to automatically redirect a certain amount of your inbound toll-free calls to different locations.

You can change from a dedicated termination number to a switched termination number for any toll-free routing plan in Control Center. The change takes effect in a few minutes.

You can use the day-of-week feature in Control Center to send your toll-free call traffic to a different location on certain days.

You can manage your outbound traffic and delete route plans for one or more of your enterprise trunks on your Lumen SIP Trunk service in Control Center.

You can create new route plans and add descriptions for your SIP trunk service using Control Center.

You can create a custom holiday in Control Center so you can reroute toll-free call traffic on days that are significant to your business.

You can create and save up to 20 call plans using Control Center so they are ready to be used when you need to reroute calls at a moments notice.