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You can view the status of open and recently closed support tickets for your CDN and Vyvx services in Media portal.

If you no longer need Lumen to work on a support ticket (or your issue has been resolved), you can close the ticket in Media portal.

You can update an open Media portal support ticket to change your contact information, add notes for Lumen, or to upload an attachment to help us work on your ticket.

You can create a support ticket for a Lumen Dynamic Connections (Ethernet) connection if you need to troubleshoot an issue such as a failed connection, existing connection not working, or trouble disconnecting a connection.

Use Control Center to create and manage LNP tickets to communicate with the Lumen Local Number Portability team. For example, you can dispute a jeopardy, report a service outage, or request a project port.

If you no longer need an LNP ticket opened for your organization, you can close the ticket using Control Center.

After you create an LNP ticket, you can edit the contact information, add notes to communicate with Lumen, or add attachments to update the ticket in Control Center without having to close it and create a new ticket.

Using Control Center, you can view all tickets for local number portability (LNP) open for your organization—with a status for each ticket.

If you need to request a change to your CDN or Vyvx service or report a problem with your service, you can open a support ticket in Media portal.

Learn how to sort, filter, search for LNP tickets and customize your view so you can track a large number of local number portability tickets more simply.

You can submit a billing request in Media portal to change your billing address, dispute a charge, clarify a charge, or request a refund from Lumen.

You can update open billing requests in Media portal to add notes, attach files to help Lumen process your request, or update contact information.

Using Media portal, you can ask Lumen to close an active billing request if you are able to resolve your billing issue on your own or no longer need our help.

You can use Media portal to track the status of billing requests to Lumen for your organization.

If you accidentally disconnect a phone number, you can submit an LNP ticket to have service restored using Control Center.

If you purchased a colocation service from Lumen, you can use Control Center to request a report to keep track of information for the badge holders in your organization.

You can check the status and view details of billable field tech tickets in Control Center.

Using Control Center, you can view the status of security repair tickets open for your organization.

You can check the status and view details of field tech requests and access requests in Control Center.

In Control Center, you can track the status for portal support tickets created by your organization.