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For Lumen Wavelength services where you've purchased diversity (e.g., path, location, card, etc.), you can run an audit in Control Center to verify whether your diversity requirements are in place. You can also request additional information about the results of the audit and have your questions answered by a Lumen solutions engineer.

If you want to change the conditions or delivery for a threshold alert on a Lumen service, you can edit the alert in Network Visibility. For example, you can change the utilization threshold from 50% to 75% or change the email address(es) Control Center sends a threshold alert to.

If you no longer need a threshold alert for a service, you can delete it from the Network Visibility dashboard so you don't get notifications for it anymore.

In addition to network maps available on the Lumen website, you can also view more detailed information in Control Center. The network map shows network components, layers, and information about routes and locations.

In Network Visibility, you can create threshold alerts (watches or warnings) to be notified when a Lumen service exceeds a specific metric. The performance metrics you can be alerted for vary based on the service you select.

If you purchased a colocation service from Lumen, you can use Control Center to request a report to keep track of information for the badge holders in your organization.

You can check the status and view details of billable field tech tickets in Control Center.

Using Control Center, you can view the status of security repair tickets open for your organization.

You can check the status and view details of field tech requests and access requests in Control Center.

In Control Center, you can track the status for portal support tickets created by your organization.

You can submit a billable field tech ticket using Control Center to ask for a Lumen field technician to work on your behalf at a data center; we may charge you for dispatching a technician.

If we've resolved your issue or you're no longer having trouble with your Lumen security service, you can use Control Center close a security repair ticket.

If you purchased a colocation service from Lumen, you can use Control Center to request a report to review who is accessing your data center and when they are accessing it.

Learn how to access Control Center to manage all your Lumen products and services; view, analyze, and pay invoices; and submit repair tickets, and more.

Using Control Center, you can submit configuration change requests for DNS changes, such as adding/removing/changing domains or zone records for both forward and reverse DNS, as well as requesting reverse delegation.

After you create a repair ticket, you can add work log notes and update contact information in Control Center without having to cancel the ticket and resubmit it.

Lumen proactively creates potential tickets when we find possible issues with your service. You can convert a potential ticket into a repair ticket using Control Center or you can dismiss the potential ticket if you don't need our help.

If you have a repair ticket open and you need Lumen to resolve it urgently, you can escalate the ticket in Control Center.

You can request a reason for outage (RFO) report on a closed repair ticket for an outage caused by Lumen.

You can submit a ticket in Control Center to request assistance with using the portal or to report a problem.