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You can view the status of open and recently closed support tickets for your CDN and Vyvx services in Media portal.

If you no longer need Lumen to work on a support ticket (or your issue has been resolved), you can close the ticket in Media portal.

You can update an open Media portal support ticket to change your contact information, add notes for Lumen, or to upload an attachment to help us work on your ticket.

As a Media portal administrator, you can reset the password for a user in your organization so they're able to sign in again.

You can add child access groups to the access groups for your organization to subdivide your services allowing you to assign sets of services to a user rather than all the services in an access group.

You can regenerate the secret text string for an API security key (e.g., if the old secret has been compromised).

You can view a list of access groups and then view details for the access group (including the the services in the group). Use access groups to manage how users in your organization access your services and the features in Media portal.

You can view a list of Media portal roles for your organization: the default roles for Media portal and any created by your organization.

You can update the details for an API security key, such as changing the person responsible for the key, updating the name for the key, updating the role for the key, or adding notes to the key.

As a Media portal administrator, you can mimic the portal experience of another user in your organization. Typically, you mimic another user to verify (or troubleshoot) the access and permissions for another user.

As a Media portal administrator, you can create and manage CDN API security keys for your organization. You create a key for a specific access group and role. From there, Media portal generates a key ID and a secret text string which you use to make API requests.

If you no longer need an API security key, you can delete it from Media portal.

You can view a list of the API security keys for your organization and information for each key, such as the name, applicable access group, the role for the key, who created the key (and when), and the status for the key. You can also edit the key, disable it, or delete it.

You can view details for an API security key. While viewing the details, you can update information for the key, delete the key, enable or disable the key, or create a new secret text string for the key.

After a user is inactive for 180 days, Media portal deactivates the user. If the user still needs access to the portal, you can reactivate the user so they can sign in again.

If you need to add a new API security key, but already have five keys for the access group, you can disable a key you no longer need. If you haven't used a key in a while and it's disabled, you can enable it so you can use it again.

As a Media portal administrator, you can update profile information for another user in your organization.

You can view details for an Object Storage location—including the buckets for the location.

You can view a list of the Object Storage locations for an access group and SCID. From the list, you can then view details for a location.

Once you enable a second production slot for a SCID, you can adjust the traffic allocation for the two slots. To promote a different configuration into a slot, you need to change the configuration in that slot to 0% first.