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You can view the status of open and recently closed support tickets for your CDN and Vyvx services in Media portal.

If you no longer need Lumen to work on a support ticket (or your issue has been resolved), you can close the ticket in Media portal.

You can update an open Media portal support ticket to change your contact information, add notes for Lumen, or to upload an attachment to help us work on your ticket.

If you need to request a change to your CDN or Vyvx service or report a problem with your service, you can open a support ticket in Media portal.

Use Media portal to create and manage support tickets for your CDN and Vyvx services. With a support ticket, you can request changes to your services or report problems with your service.