Lumen help
Using Control Center, you can place an order for a complex toll-free route plan for a Lumen® 1+ Switched and Toll Free service.
Using the 1+ Switched and Toll Free page in Control Center, you can view the status of orders you places for toll-free numbers, terminations, route plans, etc.
Using the 1+ Switched and Toll Free page in Control Center, you can place an order for toll-free numbers to terminate to a unique phone number (termination) or to a trunk group.
Using the 1+ Switched and Toll Free page in Control Center, you can place a bulk order for toll-free numbers using a spreadsheet.
Using the 1+ Switched and Toll Free page in Control Center, you can create a bulk order for a toll-free terminations using a spreadsheet to avoid creating an order for terminations row by row. You can create a termination for a ring-to number or a switch/trunk group combination.
Using the 1+ Switched and Toll Free page in Control Center, you can place an order for a toll-free termination for routing multiple toll-free numbers to a single point. You can create a termination for a ring-to number or a switch/trunk group combination. (You can create only one termination per switch/trunk group combination.)
Using the 1+ Switched and Toll Free page in Control Center, you can place a bulk order to create multiple simple route plans at once using a spreadsheet.
Using the 1+ Switched and Toll Free page in Control Center, you can place an order for a simple toll-free route plan.
Using Control Center, you can order an ANI for your 1+Switched service.
Use the reports mailbox (within Control Center) for Lumen 1+ Switched and Toll Free services to download inventory and port status reports you've requested.
You can upload a recording to create an announcement played when someone dials a toll-free number on a Lumen 1+ Switched and Toll Free service.
If you no longer need an announcement associated with a Lumen 1+ Switched and Toll Free service, you can delete it from Control Center.
You can update announcements associated with a Lumen 1+ Switched and Toll Free service using Control Center. You can change the description for the announcement or upload a new recording.
Using Control Center, you can search for announcements created for your organization for a Lumen 1+ Switched and Toll Free service. You can play the announcement so you know which one you want to use when creating a toll-free route plan.
As your business needs change, you can edit the contacts for your organization who are set up to receive emails related to changes with a Lumen 1+ Switched and Toll Free service.
Using Control Center, you can create a toll-free inventory report for a Lumen 1+ Switched and Toll Free service. You can create on-demand reports or schedule reports to run weekly (on a specific day(s) of the week) or monthly (on a specific date(s) in the month).
If you need to order more than one ANI, you can create a bulk order and add the information using a spreadsheet rather than creating many single orders.
If a contact in your organization no longer needs to receive emails for Lumen 1+ Switched and Toll Free service, you can remove the contacts in Control Center.
Using Control Center, you can create a toll-free port-status report for a Lumen 1+ Switched and Toll Free service. You can create on-demand reports or schedule reports to run weekly (on a specific day(s) of the week) or monthly (on a specific date(s) in the month).
In Control Center, you can view a list of the contacts in your organization set up to receive emails for Lumen 1+ Switched and Toll Free service.