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You can add a trunk group to a route plan for a SIP Trunk service using Control Center. Typically, you add a trunk group to provide a failover option (for route plans with a sequential hunt) or to balance call volume between two or more trunk groups (for route plans with a percent allocation hunt).

Once you create a route plan for a Lumen SIP trunk service, you can assign it to phone numbers on the service using Control Center.

If you no longer need a trunk group on a route plan for a SIP trunk service, you can remove the trunk group using Control Center.

Using Control Center, you can update the percent allocation for trunk groups on a percent allocation route plan for a Lumen SIP trunk service.

Using Control Center, you can update the hunt sequence for trunk groups on a sequential route plan for a Lumen SIP trunk service.

Get help managing Lumen SIP Trunking services: access step-by-step articles, product information, and more.

You can make changes to many phone numbers on your SIP Trunk service at one time in Control Center.

You can disconnect phone numbers from a Lumen SIP Trunk phone service using Control Center.

You can ensure emergency responders know where to go when 911 is called by assigning your Lumen SIP Trunk phone numbers to users along with their email address and street address in Control Center.

You can manage your outbound traffic and delete route plans for one or more of your enterprise trunks on your Lumen SIP Trunk service in Control Center.

You can create new route plans and add descriptions for your SIP trunk service using Control Center.

You can customize the calling area(s) phone numbers that can be dialed from your Lumen SIP Trunk service using Control Center. For example, you can block a number from making long-distance calls or you can restrict the long-distance calling for a number to U.S. only.

You can add phone numbers to your Lumen SIP trunk service using Control Center.

You can update your outbound traffic by changing how your configuration and equipment points to our trunks using Control Center. A route plan consists of one or more trunks and it controls how we deliver calls to those trunks (known as inbound traffic).

You can update phone numbers for a Lumen SIP trunk service using Control Center.