Lumen help
Learn how to get ready for us to set up your Lumen Solutions for Microsoft Teams service.
Learn how to get ready for your Lumen SASE Solutions service and how to avoid issues while activating your new service.
Learn how to get ready for your Lumen Dynamic Connections (IP VPN) service and how to avoid issues while activating your new service.
Get help using Lumen portals and managing your services. Learn how to work with us as we design, install, and activate your services; get help when you need to talk to someone.
Learn how to get ready for us to install and activate your Lumen Fiber+ Internet service.
Learn how to get ready to activate Lumen services. Learn what you need to do before the scheduled activation and what happens during the activation call.
Learn how to get ready to activate a Lumen managed service and how to troubleshoot common activation issues.
You Lumen invoice contains charges for services you've purchased in addition to other important information. Learn more about how to read your invoice and find the information you need.
Learn how long it typically takes Lumen (in business days) to install new service from the day you sign your contract to install date. Also, learn how long it takes to make changes to your existing services that affect your monthly billing.
Learn more about how to manage your service in North America, learn about additional services, contact Lumen for help, and more.
Learn how to manage and get support for your Lumen Vyvx services. From contacts in our Technical Operations Center to getting billing support, we've got you covered.
Learn more about how to manage your service in APAC, learn about additional services available in APAC, contact Lumen for help, and more.
Learn how to manage and get help for your Lumen CDN services: access account and order management, activate services, view billing, access CDN support, and sign in to Media portal.
Access handbooks for our global regions and product-specific handbooks to help you manage your Lumen services easily.
Learn now to prepare for your hot-cut coordinated event, including how Lumen schedules the event and who you should include to help ensure it's successful.
Learn more about when, and under what circumstances, we start billing for your services. This information represents standard Lumen policies which apply to you unless otherwise stated in your master service agreement (MSA).
Use this guide to help you through your activation and to ensure you can begin using your new Lumen services as quickly as possible.
Learn how to get additional help in your area while we're installing or activating your new Lumen services.