STATE OF TEXAS
Lumen was awarded the contract for Data Communications and Telecommunications Networking Equipment and Related Services.
Lumen will pass-through and assign to Customer all applicable warranties provided by the manufacturer of the applicable CPE hardware and software with no warranty of any kind from Lumen. Manufacturer warranties may be accessed at the manufacturer's website.
Return Material Authorization (RMA)
Customer must contact their Lumen Representative to initiate the RMA process.
Lumen offers Polycom equipment through the DIR Contract #DIR-TSO-4330.