Data and Voice Services

Data and Voice Solutions for Texas (Tex-AN 2021)

CenturyLink Communications, LLC (d/b/a Lumen Technologies Group) Tex-AN 2021 Contract: DIR-TELE-CTSA-004

How to Obtain Quotes and Place Purchase Orders

For product and pricing information a Lumen representative is ready to assist. Please call or email us at: 1-888-839-2714 or texanng@centurylink.com

To place an order, please contact DIR Telecommunications at (877) 472-4848, option 4 or send an email to the DIR Orders Mailbox at: telecom.solutions@dir.texas.gov. DIR will then place the order with the Lumen. DIR invoices you directly and pays Lumen for services purchased.

Services Offered

Long Distance

Lumen Outbound Long Distance service provides local access to the Lumen national network via a local loop circuit using Lumen owned and operated facilities/third-party provider facilities or via facilities customer arranges on its own (customer-provided access). Actual bandwidth and speed of circuits can vary from 1.544 Mbps up to 1 Gbps, depending on your needs.

Features

100 percent of long-haul voice traffic on the Lumen multi-protocol label switching (MPLS) backbone
Voice, virtual private network (VPN) and call routing capabilities provided by robust and redundant service control point (SCP) pairs
Reliable switch architecture with intelligent network routing
Fraud monitoring
Flexible invoicing and contract options
Exceptional customer service
Lumen fiber network

Toll-Free

Lumen Toll-Free Service is a competitively priced, full-featured service offering that helps your business maintain close contact with your customers. Toll-Free Service provides a cost-effective way to facilitate pre- and post-sale customer contact, order taking, product support and other key customer-service functions. In addition to the basic toll-free service that enables your customers to dial an 8XX number and connect to your business, Lumen Domestic Toll-Free Service offers a powerful set of enhanced features that allow you to tailor the service to your needs.

IP Long Distance

The suite of Lumen IP Long-Distance and Toll-Free services provides the ability to receive inbound 1 8XX toll-free calls from the public switched telephone network (PSTN) handed off to Lumen's customers in VoIP (session initiation protocol (SIP)) format. Whether used as a package or individually, IP Long-Distance is an integrated service platform that business customers rely on for fast, accurate and cost-effective voice transport.

EZ Route

Lumen EZ Route is a network-based, customer-configured, IVR Platform. As part of the Lumen Toll-Free Service suite, it allows you to answer calls, provide message announcements and support call routing to live agents or other interactive voice response (IVR) applications. With EZ Route, you can easily develop voice menu, database routing, speech recognition IVR's, as well as link to Intelligent Call Processing and custom applications (on Lumen Hosted IVR) via a Web-based graphical user interface (GUI). This includes assigning toll-free numbers and transfer-to numbers for routing. You can then record your own announcements over the phone or upload professionally recorded audio files using the Web-based GUI.

Notify

In today's fast paced environment businesses must have a quick, reliable and easy way to notify their customers of important information. Lumen Notify service delivers a robust, multi-channel communications solution, providing you with the power to easily deliver information by voice, email, SMS message or FAX. Lumen Notify can provide automated notifications to customers for a variety of events. Examples include appointment reminders, payment reminders and order ready for pick up, to name a few.

Lumen Notify has two different application options:

Portal Applications - the self-service portal provides the ability to build your own applications on the fly.
Custom API Applications - enables you to design a completely custom solution, including database integration and event triggered notifications.

Interaction Routing

Interaction Routing uses the Lumen network to route calls utilizing direct network-to-agent, skills-based routing, based on your business rules, without requiring premises-based equipment.

Interaction Routing can be customized to adapt to your business needs to manage inbound, outbound, e-mail and web-based transactions through Q Routing's universal queuing and reporting capabilities. Interaction Routing can route calls to any agent, anywhere; via either Centrex, PBX, analog, ISDN, POTS, cellular, VoIP or PC desktop phones, working in the office or at home. With Interaction Routing's virtual contact center capabilities, agents can be centralized or widely dispersed and can be configured to support even the largest of agent populations.

VoIP Service

Lumen Managed VoIP - an IP application that provides real-time, two-way voice capability in IP over a broadband connection - combines the two most-used tools of the business trade, the phone and computer/Internet, creating a single communications platform that delivers the best of both worlds. An outsourced and fully managed solution, Managed VoIP delivers converged technology that requires minimal capital expense, provides automatic software updates, is highly scalable to accommodate growth and offers easy online administration and trouble ticketing.

With Managed VoIP, you make local and long-distance phone calls using an Internet connection. You can also make local, off-net domestic long-distance and off-net international calls to end users on the public switched telephone network (PSTN). You get a choice of packaged options customized to meet your specific needs and calling patterns. Managed VoIP brings it all together, integrating your voice, video and data communications over a single, reliable network service.

Features

Managed VoIP has two package options, Managed VoIP Office and Managed VoIP Office Enhanced - a combination of local, long-distance, voice and office features - to meet your needs and calling patterns. The service also works with Lumen Networking Internet Port. Standout features include a/an: Personal online dashboard providing voice mail, call logging, find-me/follow-me capabilities, contact manager and easy click-to-call functionality.
Administration portal enabling online user setup, moves, adds and changes (MACs), hunt/pick-up group configuration and online ticketing.
Portal access via Microsoft® Outlook® integration providing unified messaging and integrated e-mail and voice messaging capabilities.*

*Requires Office Enhanced package.

IP Phone options also available for an additional fee.

Voice Complete

Lumen® Voice Complete® is a next generation enterprise voice solution incorporating SIP and ISDN-PRI connections to the PSTN, and an array of calling services and features. Voice Complete simplifies our customers' operating environment, delivers total cost of ownership savings, improves reliability, and lays the groundwork for Unified Communications applications and integrated collaboration solutions.

Lumen SIP Trunking (formerly branded IQ SIP Trunk)

Lumen SIP Trunking enables the origination and termination of local voice, dedicated long-distance, as well as domestic and international toll-free service across a single broadband connection. It is designed to work in conjunction with CenturyLink® iQ® Networking service, which includes a secure, managed, fully interoperable and scalable suite of wide area network (WAN) services. CenturyLink iQ Networking service is comprised of advanced Internet protocol (IP)-centric, multi-protocol label switching (MPLS)-based solutions.

Features

Scalability
Dedicated long-distance*
Domestic and International Toll-Free service*
Supports emergency 911 calling
Inherent Security with purchase of MPLS Private and Enhanced Ports
Switch Diversity*
Competitive service level agreements (SLAs)
Supports Local Number Portability

Hosted IVR

The Hosted IVR speech recognition platform integrates with customer applications and is developed using the industry standard Voice xML (VXML) programming language. Hosted IVR can work as a stand-alone application platform, or integrate with customer Web applications and databases, automatic call distribution (ACD) and other vendor IVRs using computer telephony integration (CTI). Hosted IVR provides the reliability and scalability of a network-based solution with the control and flexibility of a premises-based implementation. Applications may include business locator services, financial customer information lookup, appointment scheduling, or any application where information can be provided efficiently by an automated interface.

Managed IPC

Managed IPC is a nationwide, customer premises equipment (CPE)-based, solution composed of four primary components - IP Telephony, Voice Mail/Unified Messaging, Wireless LAN and IP Contact Center. This is a highly flexible solution that can include any or all of the applications above. Additionally, Managed IPC can be provided with or without CPE.

Bundled MIPC offers a highly customized solution that unifies your network into a converged platform that supports voice, video and data. Through a fully-bundled IPC service that includes a convergence readiness assessment, Managed IPC provides all necessary hardware, software, licenses, installation, maintenance and 24/7 proactive application management and monitoring. The charge for this service is an all-inclusive monthly recurring charge (MRC) per managed port. Since Lumen provides all elements as a part of the service, the customer can avoid the large capital expense associated with buying the CPE. Managed Only IPC provides 24/7 proactive monitoring and management of customer-purchased CPE.

Internet

Lumen DIA (Dedicated Internet Access) and CenturyLink® iQ® Networking Internet Port are reliable and dedicated Internet access services over the advanced Lumen OC-192 Internet protocol (IP) network, one of the most sophisticated networks available. It offers an exceptional service level agreement (SLA) and some of the highest customer access speeds in the industry today. Additional services can be used with Internet Port: security services, integrated customer premises equipment (CPE) solutions, international connectivity, Integrated Management Services, the Web-based management and reporting portal and much more.

Features

OC-192 IP network
Extensive peering arrangements
Multi-protocol label switching (MPLS) fast reroute and core redundancy
Comprehensive SLA
Flat-rate and usage-sensitive billing
Best-of-breed Internet network partners around the world

Proactive DDoS Mitigation

Lumen’s DDoS Mitigation Service is an optional service available to Lumen customers that want an additional level of protection on their Internet Ports. The service network based detection and mitigation of Distributed Denial of Service (DDoS) attacks. Lumen's DDoS Mitigation Service is a network-based solution that can quickly safeguard websites, applications or entire networks by rapidly filtering out malicious traffic while allowing good traffic through during an attack.

DDoS Mitigation Service monitors and identifies threats, validates those threats with you and takes action on validated threats to keep you connected. The attack mitigation takes place with the network based mitigation infrastructure.

Lumen DDoS Mitigation service benefits:

Detects DDoS attacks (Proactive option)
Helps remove malicious traffic while allowing legitimate business traffic to pass through
Mitigates malicious traffic in the CenturyLink network before it floods your private network
Improves service availability of your business

DDoS Mitigation Service is an ideal solution for customers in the finance, e-commerce and other industries with significant assets tied to the availability of the Internet infrastructure.

DIA Internet Service

Lumen DIA Internet Services provides access to one of the largest, most connected IP backbones across North America, Latin America, Europe, and Asia with built-in network security, a comprehensive range of port interfaces, online performance reports, and service management capabilities. By combining the ability to scale, extensive network reach, strong peering relationships, and the reliability of a resilient network, customers receive quality service and consistent performance.

Features

A comprehensive suite of high-quality, high-speed Internet options over Ethernet connections from 10/100 Mbps ports to 100Gbps ports
Access options include Ethernet Switched Access, Wavelengths and Cross Connects
Flexible billing solutions — flat rate, usage-based and aggregate billing options
IP enabled facilities are only a cross-connect away from our IP backbone and various backhaul options are available to extend the reach of our IP network to your customer premise
Efficient online service management that includes a customer portal with access to billing, interactive network utilization reports, managing trouble tickets and real-time SLA reports
Full suite of Managed Security options
Internet security: Our standard network security includes temporary IP filtering through null routes and limited ACL filtering upon request
Support for IP addressing, IPv4 and IPv4/ IPv6 dual-stack, DNS and BGP or static routing
24/7 dedicated network monitoring, management and operational support from experienced IP and security professionals
Building Extension available to extend service from network demarcation point to the desired location within your building (i.e. floor, suite, etc.)
Available in North America, Asia-Pacific, Europe, Middle East, Africa & Latin America View Lumen Network Maps

Ethernet Services

Lumen Ethernet Services offer high-bandwidth MEF CE 3.0 certified Layer 2 Ethernet services that provide businesses across the globe with the simplicity and security of private lines combined with the improved flexibility, scalability, and cost-effectiveness of a packet-switched network.

MPLS/IP VPN Services

IP VPN is the Lumen global backbone delivering private connections in over 110 countries and over 6,000 cities. Enterprise customers experience an agile network that dynamically scales to meet business demand, flexibly adds additional services and features, and consistently delivers applications across your connected locations with the visibility to monitor performance backed by SLAs for network availability, packet delivery, and round-trip latency.

Private Line Wavelength Services

Lumen Wavelength Service is a high capacity, dedicated point-to-point networking solution connecting two sites that is delivered over a fiber optic network leveraging DWDM and ROADM technology.

Ethernet Cloud Connection Services

Lumen Cloud Connect Solutions enables secure, private, high-performance network connections between cloud services providers and enterprise data centers. These connections do not utilize the public internet, offering more efficiency, improved performance, greater security, and global connectivity. And now, Cloud Connect offers Dynamic Connections capabilities providing secure real-time connectivity between customer data centers, enterprise locations and cloud environments.

Telecom Managed Services

Lumen Telecom Managed Services provide the utmost flexibility; robust enough to support a wide array of customer-requested hardware and operating systems; and versatile enough to accommodate shared control of environments when needed. Additionally, Lumen provides a complete offering of a-la-carte application and database monitoring and management solutions to layer atop CenturyLink managed platforms. With the Lumen total package of managed service solutions, customers can offload management of even the most complex and time-consuming components of Web solutions without surrendering control.

Lumen Service Exhibits