SYNQ3

Expanded bandwidth streamlines AI‑driven restaurant takeout platform.

Serving up AI‑ordering

SYNQ3, a virtual restaurant contact center, enables restaurants to deliver reliable, convenient front‑end ordering and back‑end fulfillment processes. They partnered with Lumen to elevate customer experiences, scaling their network and expanding AI to handle 3x increased call volume demand across 100,000+ orders.

READ STORY

SYNQ3 transforms the restaurant ecosystem PlayButton

SYNQ3 transforms the restaurant ecosystem (1:41)

Challenges

Needed to scale operations for COVID-19 demand
Wanted to consolidate regional carriers to one national solution
Required increased capacity to process voice and video calls

Challenges

Needed to scale operations for COVID-19 demand
Wanted to consolidate regional carriers to one national solution
Required increased capacity to process voice and video calls

Solutions

Lumen® Dedicated Internet Access and a MPLS/IP VPN network for call volume and web interaction
Lumen® Contact Center Solutions for voice, routing and analytic services
Custom solutions for sharing call volume with customers, boosting overall call capacity

Solutions

Lumen® Dedicated Internet Access and a MPLS/IP VPN network for call volume and web interaction
Lumen® Contact Center Solutions for voice, routing and analytic services
Custom solutions for sharing call volume with customers, boosting overall call capacity

Results

Handled 3x call volume with 100,000+ orders
Expanded AI capabilities across the network
Added services to support social distancing requirements and reduce wait times during pandemic

Results

Handled 3x call volume with 100,000+ orders
Expanded AI capabilities across the network
Added services to support social distancing requirements and reduce wait times during pandemic

What works for SYNQ3

Lumen® IP VPN

Reliable any-to-any and point-to-point WAN connectivity

LEARN MORE

Lumen® IP VPN

Reliable any-to-any and point-to-point WAN connectivity

Lumen® Dedicated Internet Access

Scalable and secure connectivity for enterprise applications

LEARN MORE

Lumen® Dedicated Internet Access

Scalable and secure connectivity for enterprise applications

Lumen® Contact Center Solutions

Comprehensive contact center solutions for business agility

LEARN MORE

Lumen® Contact Center Solutions

Comprehensive contact center solutions for business agility

“The restaurant challenge presented by COVID‑19 caused us to reinvent everything with our customers. It was a flat‑out sprint.”

– Steve Bigari, Chairman and CEO

SYNQ3

Restaurant worker handing a bag of food to a bicycle delivery person

More customer success stories

Zoom

Zoom partners with Lumen for scalable networking around the globe

READ STORY

Zoom

Zoom partners with Lumen for scalable networking around the globe

Minnesota Vikings

Minnesota Vikings score big with state‑of‑the‑art in‑stadium network

READ STORY

Minnesota Vikings

Minnesota Vikings score big with state‑of‑the‑art in‑stadium network

Buffalo Computer Graphics

Scalable cloud services provide 24/7 access to mission‑critical information for BCG

READ STORY

Buffalo Computer Graphics

Scalable cloud services provide 24/7 access to mission‑critical information for BCG