CONTACT CENTER

Keep your business agile and competitive with a comprehensive, dynamic contact center platform.

Contact Center White Paper: Spending Increases Fuel CX Transformation Projects

Gain insight on investment trends for CX transformation projects and the strategic considerations to take into account when finetuning your companies CX strategy.

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A flexible approach to your contact center

Lumen’s perspective and experience in the contact center space has enabled us to develop a portfolio of contact center offerings that can be customized to meet your current needs and optimized to match your companies CX trajectory moving forward.

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Learn more about Lumen Solutions for Contact Center (1:51)

Benefits

Costs Lower-Dollar

Reduce total cost of ownership

Avoid upfront costs with cloud-based solutions and innovative pricing models.

Reduce total cost of ownership

Avoid upfront costs with cloud-based solutions and innovative pricing models.

Voice Unified Communications

Enhance customer experience

Drive efficient, profitable customer interactions with call optimization tools.

Enhance customer experience

Drive efficient, profitable customer interactions with call optimization tools.

Flexibility

Protect sensitive customer information

Detect threats with real-time authentication and fraud prevention.

Protect sensitive customer information

Detect threats with real-time authentication and fraud prevention.

End-to-end solutions to transform customer support

Genesys Cloud Contact Center

Keep up with changing customer demands and safeguard sensitive customer information while minimizing up-front investment.

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Genesys Cloud Contact Center

Keep up with changing customer demands and safeguard sensitive customer information while minimizing up-front investment.

Talkdesk Cloud Contact Center

Provide businesses the tools they need to intelligently unlock the promise and potential of great customer experience.

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Talkdesk Cloud Contact Center

Provide businesses the tools they need to intelligently unlock the promise and potential of great customer experience.

Network Services and Applications

Drive customer retention and reduce call handle times with voice-response, queuing and optimization.

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Network Services and Applications

Drive customer retention and reduce call handle times with voice-response, queuing and optimization.

Contact Center and UC&C Consulting

Optimize business performance with a partner that’s delivered 30+ years of contact center success.

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Contact Center and UC&C Consulting

Optimize business performance with a partner that’s delivered 30+ years of contact center success.

Customer Premises Equipment

Adapt to evolving business needs with next-gen networking equipment that’s secure and fully-managed.

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Customer Premises Equipment

Adapt to evolving business needs with next-gen networking equipment that’s secure and fully-managed.

PODCAST: Carriers & CCaaS: What’s the Value-Add?

Gain a better understanding of the added benefits for companies when using their service provider partners to deliver cloud contact center services.

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“We have a platform where we can say ‘yes’ to customers who need our help … That platform has kept us going and growing."

Matthew Favier, CMO

VIEW CASE STUDY
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Resources