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Provisioning a bare metal server

Use Lumen® Edge Service Manager to provision Lumen® Edge Bare Metal servers to run your dedicated services without interruption on reliable, physical hardware.

As you configure a bare metal server, you are prompted to provision a network for the same location or select an existing network already configured with either IPv4 internet or IPv4/IPv6 dual stack. When you finish configuring a bare metal server, it can take up to 30 minutes to provision and become available. After bare metal server provisioning is complete, you can view the server details, edit the server details, and stop, start, or restart the bare metal server. You can add additional networks to a provisioned bare metal server. If you no longer need the bare metal server, you can delete it.

Important: You must provision a bare metal server in the same location (e.g., Denver, CO) as the provisioned network.

To provision a bare metal server: 

  1. Click the Servers tab.

    The Edge Service Manager shows the servers created for your organization.
Edge Service Manager server summary view
  1. Click ADD SERVER.

    The Select Location section appears.
Edge Service Manager add server select location view
  1. Select a physical location for the bare metal server, then click CONTINUE. Bare metal servers must be in the same location as the assigned network. 

    The Configure Server section appears.
Edge Service Manager add server configure server view
  1. Complete the following fields in the Configure Server section to select options for your server configuration:
     
    1. Server Name—Type a name for the server.

    2. Server Configuration—Select a server size. The choice of server size affects the price of the bare metal server.

    3. Operating System—Select an operating system for the server. The choice of operating system affects the price of the bare metal server. Learn more about how server drives are partitioned
  1. Click CONTINUE.

    The Configure Network section appears.
Edge Service Manager add server configure network view
  1. The Configure Network section gives you the option to attach an existing network or create a new network to attach to your server. Do one of the following options:

    • To attach an existing network:

      1. Select Attach Existing under Network Options to attach an existing network to the server. 

      2. Internet Networks—Select an existing network from your network list. Dual stack networks appear in the list as the network name you chose, the word dual, the IPv4 internet block, then the IPv6 internet block. (e.g,. Network A - dual (111.222.111.200/29) (2001:1901:11b3:d02::/64))

      3. If you choose a dual stack network:

        • Click Yes under Assign IPv6 Address to assign an IPv4/IPv6 address to the network.
        • Click No to under Assign IPv6 Address to assign an IPv4 address to the network.
           
    • To create a new network:

      1. Select Create New Network under Network Options to create a new network to attach to the server.

      2. Select one of the following options under Network Type:

        • INTERNET—Creates an IPv4 network block.
        • DUAL STACK INTERNET—Creates a dual stack IPv4/IPv6 network block.
           
      3. Network Name—Type a name for the network.

      4. Network Size—Select a required network size in CIDR (Classless Inter-Domain Routing) length based on the IP address. Each network is assigned its own IPv4 or IPv4/IPv6 subnet (/29-/24) where /29 has fewer networks and hosts than /24. A /29 sized network is available for no additional charge. The size of the network determines the number of IP addresses available for server use. The first four and the last IP addresses are consumed by infrastructure configuration. Additional IP addresses are unassigned and can be assigned as needed on your servers. Larger CIDR blocks affect the price of the network.

      5. If you choose a dual stack network:

        • Click Yes under Assign IPv6 Address to assign an IPv4/IPv6 address to the network.
        • Click No to under Assign IPv6 Address to assign an IPv4 address to the network.
  1. Click CONTINUE.

    The Server Credentials section appears.
Edge Service Manager add server server credentials view
  1. Fill in the Server Credentials section by providing a username and a combination of a password, public SSH key, or both:
     
    1. Username—Type a username associated with the server.

    2. Password—Create a password associated with the server. Ensure that your password complies with the password guidelines.

    3. Public SSH Key—Type the public SSH key associated with the server.
  1. Click CONTINUE.

    The Review & Provision section appears.
Edge Service Manager add server review and provision view
  1. Review your selections, then click PROVISION NOW. The Edge Service Manager starts to provision the bare metal server. This process can take up to 30 minutes to complete. You can track the provisioning progress and view the estimated time to completion on the Servers tab. When provisioning is complete, a success message shows. If you need to make changes, click PREVIOUS to go back into configurations. 

Lumen has limited insight into hardware-level failures due to the low level of hardware owned by customers. If a failure is detected, a specialist will contact you to coordinate maintenance.

Failed components

If your bare metal server experiences one of the following failed components, contact Edge Customer Care and provide the server name and your tenant (account) name:
 

  • disk: one or more disks have failed
  • memory DIMM (dual in-line memory module): seeing DIMM errors or not seeing the expected quantity of RAM (random access memory)
  • NIC (network interface card) or port: failure of NIC or a port on a NIC
  • power supply

Full failure

If your bare metal server experiences a full server failure (dead server), meaning the server is unable to ping, unable to perform power operations, fails on boot, or you have problems logging in to your bare metal server, contact Edge Customer Care. Provide the server name and your tenant (account) name to the specialist.

In the case of an unrecoverable hardware failure, we recommend deleting the bare metal server and provisioning a new bare metal server to replace it.

Important: It is your responsibility to maintain any data recovery or restoration process that may be necessary in the case of a critical hardware failure. There is no default configuration to protect against this.

Lumen is responsible for all hardware replacement for bare metal servers. Physical hardware support for servers is available only during core business hours (Monday through Friday, 9:00 am-5:00 pm) in the bare metal server location time zone. There is no SLA (Service Level Agreement) for hardware replacement; however, most hardware replacements are completed within four business days.

Some hardware failure scenarios require coordination with other customers in the shared environment and can take up to 12 days to coordinate maintenance. It is your responsibility to prepare for hardware failures and to architect redundancy of critical services running on bare metal servers.

If the standard storage for a bare metal configuration is not enough for your use case, you can add additional storage with Lumen® Network Storage.

Lumen Network Storage enables you to add and manage Edge storage with the Edge Service Manager all within Control Center.

Already have Network Storage? Learn more about managing Network Storage

Lumen Edge Bare Metal supports Terraform®. Terraform is an open-source infrastructure tool that uses declarative configuration files to define API calls using a write, plan, and apply workflow process. For more information, refer to the following documentation: