Lumen help
Fiber+ Internet support
Lumen® Fiber+ Internet provides your business with fast, symmetrical Internet—up to 1 Gbps. Complete turnkey solution includes hardware and ongoing software updates managed by Lumen, with no upfront technology investment required. Internet performance to keep your users productive with a 99% service availability SLA, along with optional protection against suspected malicious domains with Lumen® Edge Protect.
Managing Fiber+ Internet
Managing orders and services
Managing Wifi networks
Managing firewall rules
Managing port‑forwarding rules
Managing 1:1 NAT rules
Managing Edge Protect
Fiber+ Internet support
We're committed to making it easy to do business with us and to provide you with secure, reliable connections when, where, and how you need them. Our team works quickly to answer questions and resolve any concerns you may have along the way.
- Questions about your order: click to chat with an order expert
- Billing, customer service, and product-related questions: click to chat on lumen.com or call 800-871-9244
- Repair issues (after activation): create a repair ticket or call 877-453-8353 (option 1, then 2, then 4, then 2)
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