Lumen help
Enterprise Wireless Access Service (EWAS) complements the Lumen on-net network footprint with extensive relationships with 4G LTE and 5G wireless access providers across North America providing a cost-effective, ubiquitous non-terrestrial primary or backup access option especially well suited for hard-to-reach locations.
Step | Task | Lumen | You |
1 | Sign order: Your Lumen account representative will provide a service order form. Please sign this form and send it back to your Lumen sales team. | ||
2 | Order confirmation: Once the order is placed, you will receive an order confirmation email from Lumen. | ||
3 | Technical details: A Lumen sales engineer works with you to gather the necessary technical details for delivering your service. These details include the location for service installation (room suite), the contact information for the local contact who will be on site to receive equipment and service technician, and confirmation that you have space and power for the install. | ||
4 | Welcome email: A Lumen customer care manager will send you a welcome email. They will set a customer commit date, and coordinate order details and local contacts with the primary customer contact. The customer care manager guides you through the process of installing your service, ensuring that everything is set up correctly, and answering any questions you may have along the way. | ||
5 | Control Center: Sign in and familiarize yourself with Control Center. At any point until service activation, you can monitor your order status in Control Center. You can filter by product (Enterprise Wireless Access), order number, location, or service ID. | ||
6 | Installation coordination: Lumen (or Lumen agent) will contact you to coordinate an install date, and provide either an morning or afternoon window. | ||
7 | Equipment delivery: Equipment will be shipped directly to the service address 3–5 business days prior to the customer commit date. Please store the equipment in a safe space, at the service address, until install. | ||
8 | Location preparation: Prepare your location, ensure power and space is available, and confirm local contact to open the point of install is available. | ||
9 | Installation confirmation: An authorized agent of Lumen will contact you 1‑day prior to install to confirm installation details and inform you of the name and phone number of the technician who will come onsite to install your service. Please note that due to the network of installers used, the call is not always conducted. | ||
10 | Service installation: Lumen or authorized Lumen agent will come to your site, install equipment, confirm device internet connectivity, and capture device throughput results. |
Step | Task | Lumen | You |
1 | Sign order: Your Lumen account representative will provide a service order form. Please sign this form and send it back to your Lumen sales team. |
||
2 | Order confirmation: Once the order is placed, you will receive an order confirmation email from Lumen. |
||
3 | Technical details: A Lumen sales engineer works with you to gather the necessary technical details for delivering your service. These details include the location for service installation (room suite), the contact information for the local contact who will be on site to receive equipment and service technician, and confirmation that you have space and power for the install. |
||
4 |
Welcome email: A Lumen customer care manager will send you a welcome email and set a customer commit date. This date will be based on the later of the two dates:
|
||
5 | Control Center: Sign in and familiarize yourself with Control Center. At any point until service activation, you can monitor your order status in Control Center. You can filter by product (Enterprise Wireless Access), order number, location or service ID. |
||
6 | Equipment delivery: Equipment will be shipped directly to the service address 3–5 business days prior to the customer commit date. Please store the equipment in a safe space, at the service address, until install. |
||
7 | Install device: To install your wireless device, simply connect your EWAS device to a power source and the connected customer edge device. Wait for the device to boot up and connect to a carrier. Once the device is connected, you can start to use it. |
The type of materials used in your home or office can affect signal strength. Metal and concrete walls will block the signal more than wood and drywall.
Lumen EWAS provides Internet connectivity to a customer‑provided edge device, such as an SD-WAN router. To receive the WAN connection from your EWAS service, connect using the following steps: