Stay agile with an easy-to-manage contact center
Lumen® Solutions for Contact Center – Genesys Cloud delivers enhanced customer experiences while providing you the flexibility to manage your business more effectively through scalable technology. Cultivate a contact center that best fits your company’s specific needs.
Learn more about Lumen Solutions for Contact Center – Genesys Cloud (1:45)
Why Lumen?
Features and Specs
| Caller authentication | |
| Immediate or delayed callback options | |
| Natural language understanding | |
| Automatic speech recognition | |
| Sophisticated call-progress detection | |
| Customer emotion detection | |
| Interactive voice response | |
| Segment and rank interactions | |
| Artificial intelligence | Automate customer interactions through voice or chat |
| Predictive routing | |
| Automatic call distribution | |
| Self-service options | |
| Call flows | Leverage intelligent routing engines and leading call delivery tools |
| Real-time analytics | |
| Customizable dashboards | |
| Performance monitoring | Service levels, call times, resolution rates, customer satisfaction and agent performance |
Resources
Questions? Let’s talk.
Contact our team to get the assistance and answers you’re looking for.
Questions? Let’s talk.
Contact our team to get the assistance and answers you’re looking for.
Questions? Let’s talk.
Contact our team to get the assistance and answers you’re looking for.
Not all products and services are available in all regions and countries; please contact a representative near you for details.
