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Viewing a standard detail use report

If you want to understand patterns you're seeing in your use data, run a detail report. With it, you can get more details about your telecom use. Examples of popular standard detail reports include call details and longest call duration. You can edit any of the reports or create a custom detail use report to view the data you need. (If you want to understand high-level trends, view a standard summary use report or create a custom summary use report.)

To view a standard detail use report:

  1. Click Monitoring, click Voice Reports, then click Usage Analyst. 
Usage Analyst
  1. Select the radio button next to the account you want to view, then click LAUNCH USAGE ANALYST.

    Control Center opens Usage Analyst in a new tab. (Depending on whether you have Bill Analyst or Usage Analyst set as the default view, you may have to click View: Usage Analyst in the upper-right corner, and select View: Bill Analyst to change views.)  
Usage Analyst (showing Home tab)
  1. Click the Reports tab, then click Detail Reports.
Detail Reports
  1. Click the row for the report you want to view.

    Usage Analyst shows the report you selected.
  1. To refine your search results and reduce the size of your report do one or more of the following:

    • From the Data list, select the date for the data you want to see. 

    • From the Level list, select the level within the organization you want.

    • From the Filter list, select the filter you would like to apply.