Lumen help
[draft] Viewing the status of a customer service record request
You can view the status of customer service record (CSR) requests submitted by your organization.
To view the status of a customer service record request:
- Click the CSR tab, then click the Status subtab.
- To view the status of CSR requests submitted by your organization, do one of the following:
- To view the status of all requests, click the Search button.
- To limit your search results, use the fields to specify details you want to search for, then click Search.
- To view the status of all requests, click the Search button.
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