Lumen help
Before we can complete a site survey and install your services, we need access to your site (for our technician or approved vendor). To schedule the site survey, we need a local contact at your site and may also need a technical contact. The local and/or technical contact meets our technician and provides access to the site as well as answer any questions we have about the location. Use the guidelines below to select the best local and/or technical contact from your organization.
For each local or technical contact, please provide the following:
Note: For services connecting to Europe and Latin America, we will need three contacts.
The local contact (or LCON) has access to the site or is physically located at the site and can also
The technical contact is responsible for coordinating the technical aspects associated with installing your service at each location, such as