now doing business as Lumen
Customer Support Office Organization
The CenturyLink™ Customer Support Office (CSO) is organized to ensure smooth implementation, delivery, provisioning and ongoing support of all your agency's Networx services. Our technical support has already forged strong partnerships and quick response times in supporting several government agencies.
Through our CSO and operational capabilities, CenturyLink is well positioned to administer and manage your general inquiries, user forums and escalations. We're committed to providing comprehensive information and guidance on training—including registration service and ongoing support for available programs in the Networx and agency arenas.
The illustration above provides an overview of the CSO's organizational structure. Our single-point-of-contact model delivers a wide range of services, including:
Customer support:
Our customer support team is your dedicated resource for all of your general support needs. Plus, we can help you get started and make the most of your Networx experience with our training courses and class registration services.
Technical support:
Our experienced representatives and technicians provide a variety of help desk services, as well as troubleshooting and assistance with your Networx applications.
Billing:
Agency-specific billing analysts are poised to handle a variety of your important billing administration and support tasks every step of the way, from the creation of billing reports to billing dispute resolution.
Service ordering:
Account consultants can provide agency-specific planning and technical support. Our service coordinators stand ready to handle order entry requests and coordinate the order implementation process.