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NETWORX

Course Descriptions

CenturyLink provides GSA and agency users with specialized Networx training. The training is designed to enhance your Networx experience through education and includes helpful tips on utilizing the Control Center Networx Portal. CenturyLink offers 7,500 free training spots against the Universal contract and 2,000 against the Enterprise contract.

Executive Overview Training

Your training will include an overview of
 

  1. Networx Services
  2. Operational support
  3. The Networx transition Plan

Capacity:

The course is designed to support a minimum of 10 and a maximum of 32 students.
 

Contact jennifer.york@centurylink.com to register for this course.
 

NOTE: CenturyLink offers 500 free student slots against the Universal contract.

Designated Agency Representative (DAR)


This course provides training on the service ordering and billing processes. Class participants will use the CenturyLink Networx Portal to navigate price quotes, order entry, and general reporting procedures. DAR training will address both the Universal and Enterprise Contracts:

Your training will include:
 

  1. Networx functionality
  2. Creating price quotes
  3. Utilizing bulk orders
  4. Placing service requests
  5. Adding, terminating, or changing service requests
  6. Tracking service requests through the order process
  7. Identifying the steps and notifications in the order process
  8. Identifying the billing process components
  9. Using customer service to initiate billing disputes
  10. Creating Ad Hoc reports

Capacity:

The course is designed to support a minimum of 10 and a maximum of 32 students.
 

Contact jennifer.york@centurylink.com to register for this course.
 

NOTE: CenturyLink offers 5,000 free student slots for Universal and 1500 free student slots for Enterprise. The free slots will be reported against the Universal contract until they have all been used. The slots will then be reported against the Enterprise contract.

Network Operations Training

This course provides training on Networx services, operational support systems, general processes and procedures, and transition procedures.


Your training will include:
 

  1. Reporting and tracking
  2. Troubles and complaints
  3. Escalation procedures
  4. Fraud prevention
  5. Service assistance
  6. Coordinating with the CenturyLink Customer Service Office

Capacity:

The course is designed to support a minimum of 10 and a maximum of 32 students.
 

Contact jennifer.york@centurylink.com to register for this course.
 

NOTE: CenturyLink offers 2,000 free student slots for Universal and 500 free student slots for Enterprise. The free slots will be reported against the Universal contract until they have all been used. The slots will then be reported against the Enterprise contract.

CSO: Training

Jennifer York
Phone: 703 387 9052
jennifer.york@centurylink.com.