now doing business as Lumen
Additional information about the CenturyLink Networx contract is available from several different sources:
1. Click here for an overview of our Contract (Redacted).
2. CenturyLink Customer Support Office ("CSO") can be reached by phone at: 1 866-GSA-NETWORX (1 866-472-6389), or by e-mail at: qwest.networx@centurylink.com
To become a CenturyLink Networx customer, follow the steps outlined on the How To Become a Networx Customer page.
Each transition requires detailed planning and execution. CenturyLink has a dedicated Transition Team to assist you in project planning and scheduling to ensure continuity of service. If you are considering transitioning your service, contact your CenturyLink Account Manager or contact the CenturyLink CSO at 1 866-GSA-NETWORX (1 866-472-6389).
To order products and services, you may:
A complete list of services, and service descriptions, can be found by visiting the services overview, or by contacting the CenturyLink CSO: call: 1 866-GSA-NETWORX (1 866-472-6389), e-mail: qwest.networx@centurylink.com.
CenturyLink Account Managers can help you order and configure your requests. You may also contact the CenturyLink Customer Support Office:
The Control Center Networx Portal[RS1] gives GSA and Networx Agencies secure access to all aspects of their service ordering and account management.
Networx users have the means to initiate multiple service ordering capabilities through our Control Center Networx Portal. Specifically, the portal allows users to perform the following functions:
You can register for training by contacting the CenturyLink CSO at 1 866-GSA-NETWORX (1 866-472-6389), fax: (303-391-1783), e-mail: qwest.networx@centurylink.com.
There are two billing methods under the Networx contract:
Billing discrepancies are handled by the CenturyLink CSO. Representatives can be reached by phone: 1 866-GSA-NETWORX (1 866-472-6389), fax: (303-391-1783), e-mail: qwest.networx@centurylink.com. Billing disputes can also be initiated via the Control Center Networx Portal
The CenturyLink Customer Support Office is your first point of contact. For escalations, use the Escalations Contact List.
CenturyLink offers training through a number of methods such as Web-based and classroom training. Classroom training is provided for three audiences: Government Executives, Designated Agency Representatives, and Network Management.
Open a Trouble Ticket by calling the CenturyLink Customer Support Office (CSO) at 1 866-472-6389 and select option 2, Repair.
You can report complaints or problems to any CenturyLink contact and we will work to resolve it. If you would like to submit a formal complaint, call the CenturyLink Customer Support Office (CSO) at 1 866-472-6389.
A SED is a unit of, or a separately priced component within or directly associated with, Contractor-provided (e.g. CenturyLink) and contractor–owned equipment used to meet the interface requirements for an individual service. It can be thought of as any hardware and/or software that enables service delivery. Examples of Service Delivery Categories and their SEDs are provided below:
The GSA definition of SED is available in Section B of the Networx Universal RFP.
Reports can be accessed from the Control Center Networx Portal[RS1] . A click on the Reports tab will provide numerous categories to choose from, along with easy navigation and report generation. In addition, all of the reports and billing files feature a Table of Contents, search capabilities and/or ad hoc functionality.
If you have not been registered with CenturyLink as a DAR, contact your DAR Administrator who will authorize your access. If you are authorized, but are now experiencing trouble logging in, you may:
Contact the CSO at 1 866-472-6389.
Service |
Performance Objective: |
Performance Objective: |
Disconnect (all services) |
30 |
30 |
Voice Services (VS) |
45 |
23 |
Circuit Switched Data Service (CSDS) |
45 |
23 |
Toll-Free Service (TFS) |
45 |
23 |
Private Line Service (PLS) |
||
≤DS1 |
45 |
23 |
DS1 ≤ PLS≤DS3 |
85 |
43 |
>DS3 |
Firm Order Commitment Date |
Firm Order Commitment Date |
Frame Relay Service (FRS) |
65 |
33 |
Asynchronous Transfer Mode Service (ATMS) |
65 |
33 |
Ethernet Services (ES) |
60 |
30 |
Internet Protocol Service (IPS) |
45 |
23 |
Premises-Based IP-VPN Services (PBIP-VPNS) |
60 |
30 |
Network Based Internet Protocol (IP) VPN Services (NBIB-VPNS) |
45 |
23 |
Voice over IP Transport Service (VoIPTS) |
45 |
23 |
IP Telephony Services (IPTelS) |
60 |
30 |
Synchronous Optical Network Services (SONETS) |
Firm Order Commitment Date |
Firm Order Commitment Date |
Optical Wavelength Services (OWS) |
Firm Order Commitment Date |
Firm Order Commitment Date |
Dedicated Hosting Services (DHS) |
45 |
23 |
Wireline Access Service (WINAS) |
||
≤DS1 |
45 |
23 |
DS1 ≤ WLNAS ≤DS3 |
85 |
43 |
>DS3 |
Firm Order Commitment Date |
Firm Order Commitment Date |