now doing business as Lumen
A customer-focused support model
At CenturyLink, we understand that the General Services Administration requires sound, effective program management, superior technical support and professional operational capabilities. That's why we established a customer-focused support model, including policies, processes and highly effective tools designed to meet or exceed your agency's stringent requirements.
Our Spirit of Service™ drives a corporate commitment to deliver and maintain outstanding levels of customer satisfaction and quality. To accomplish this, CenturyLink incorporated a Customer Support Office (CSO) that is focused on addressing a variety of inquiries relating to agency assistance, including:
Networx support you can count on
Your Networx contact options
Additionally, all CSO functions are available through the Control Center Networx Portal — around-the-clock from anywhere in the world.