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Lumen help

Retrieving and downloading an order in Bill Analyst

You can retrieve the statements, summary billing reports, and detail billing reports you've ordered in Bill Analyst and then download them.

Note: Be sure to download reports as they become available and remove them so you don't exceed your maximum storage limit.

To retrieve and download an order:

  1. Click Billing, then click Bill Analyst. 
Bill Analyst
  1. Select the radio button next to the account you want to view, then click LAUNCH BILL ANALYST.

    Control Center opens Bill Analyst on a new tab.
Bill Analyst (showing Home tab)
  1. Click the Statements tab.
Manage Statements
  1. Click View Order Status. 

    Bill Analyst shows a list of completed orders. By default, Bill Analyst usually shows completed orders summary reports.
Orders (showing Completed Orders tab)
  1. From the Report Type list, select the type of report you want to download. For example, select All Statements (to view all ordered statements), Summary Reports (to view all ordered summary reports), or Detail Reports (to view all ordered detail reports). In our example, we selected All Statements.
Orders (showing Completed Orders tab and All Statements selected)
  1. On the row for the report or statement you want to download, click the report name link in the Document column (the first link in the table cell).