Lumen help

Enrolling in AutoPay

To enroll in AutoPay:

  1. Do one of the following:

    • To enroll one account, click the icon (in the Actions column).

    • To enroll multiple accounts, select the checkbox next to the account(s) you want to enroll in AutoPay, then click Enroll.
  1. Review the list to be sure you've selected the account(s) you want to update, then do one of the following:

    • If you've selected the right account(s), click CONFIRM, then continue with step 5.

    • If you need to make changes or cancel the edits, click CANCEL, then go back to step 3.
  1. Do one of the following:

    • To set up automatic payments using a bank account:

      1. In the Routing Number field, type your bank's routing number.

      2. In the Account Number field, type your account number.

      3. From the Bank Account Type list, select whether it's a new checking or savings account.

      4. Select the checkbox to agree to the terms and conditions.
         
    • To set up automatic payments using a credit or debit card:

      1. In the Card Number field, type your credit card number.

      2. Select the checkbox to agree to the terms and conditions.

      3. Click Next.

      4. In the Expiration Date field, select the month and year your credit card expires.

      5. In the Billing Zip Code field, type the billing address of your credit card.
  1. Click Next.
  1. Verify that the information you entered is correct, then click Save. (If the information is not correct, click the Make Changes link and make your corrections.)
  1. Review and take note of the confirmation information that appears, then click Done.

    Your changes will become effective within one to two billing cycles. After it is complete, you'll receive an email confirming your enrollment.