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Setting up two‑factor authentication

To view and manage security solutions, such as Lumen® Adaptive Network Security,  Lumen® DDoS Hyper®, and Lumen® Encrypted Wavelength Service, you need to sign in with two-factor authentication. After a system administrator adds two-factor authentication (2FA) to your user profile (or you add 2FA to your own user profile), you need to set up 2FA—including installing an authentication app (if you don't already have one set up).

To set up two-factor authentication:

Enrollment two-factor authentication
  1. Download an authenticator app (such as Twilio Authy or Microsoft Authenticator) and follow the vendor's instructions to install it on your desktop or mobile device.
  1. Do one of the following to set up the authenticator app for Control Center:

    • If you installed the authenticator app on your mobile device, scan the QR code.

    • If you installed the authenticator app on your desktop, click the link below the QR code, copy the secret key, then paste it in the authenticator app.

 The authenticator app generates a one-time, six-digit code every 30 seconds.

  1. Type or copy the one-time code from the authenticator app into the Verification Code field, then click CONTINUE.

    Control Center signs you in and shows the homepage.
Control Center homepage

You can now sign in to Control Center using two-factor authentication.