Lumen help
You manage the card passwords for a Lumen® Encrypted Wavelength Service according to your organization's security policies. Some organizations set the password and never change it; some organizations change it regularly. After you set the card passwords initially, you then maintain the passwords for the cards. You can use the same password for both cards or different passwords for each card.
Important: Remember to keep track of your card passwords. Lumen cannot retrieve or reset passwords for you. If you forget your passwords, we must send a technician to both locations to physically remove and reseat both cards—and you will be charged for this service.
To change the card passwords for Encrypted Wavelength:
Note: If you enter the wrong password three times in a row, Control Center locks the cards for 10 minutes. If you can't remember the password for one or both cards, click the Forgot Password? link and follow the instructions to open a security repair ticket.
Try one of these popular searches:
Explore Control Center