Lumen help
If you no longer need an announcement associated with a Lumen® 1+ Switched and Toll Free service, you can delete it from Control Center. You can also edit an announcement to change the description or to upload a new recording.
Note: Before you delete an announcement be sure to remove it from any active route plans.
To delete an announcement:
- Click Services.
Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
- In the Service and Ordering Tools box, click 1+ Switched & Toll Free.
- If you have more than one customer number, use the Select Customer list to select the customer ID you want to work with.
- Click the menu icon (), click Announcements, then click Search.
- Do either of the following:
- To view all announcements, click Search.
- To view announcements matching search criteria, use the fields in the Announcement Search box to specify the announcement(s) you're looking for, then click Search.
- To view all announcements, click Search.
- When you find the announcement you want to delete, click the icon on the row for the announcement.
- In the confirmation window that appears, click Yes.
Control Center deletes the announcement.
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