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Updating a group call plan

Group call plans let you change the routing plan for multiple toll-free numbers at once. After you've set up the group call plan you can make changes to it. You can also add more toll-free numbers to the group call plan or delete the group call plan if your business needs change.

To update a group call plan:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Network, Security, and Communications box, click Toll Free.

    Control Center shows all Toll Free services on the enterprise ID.
  1. Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the toll-free service you selected.
Service Details for toll free service
  1. From the More Actions list, select Group Call Plan.

    Control Center lists the toll-free numbers that are part of the group call plan.
Service Details for toll free service (showing group call plan selected)
  1. Select the Add to Group Call Plan radio button, then click Go.
  1. From the Select Group Call Plan list, select the name of the group call plan, then click Go.
  1. Click Add to Group Call Plan.
  1. Click OK.

    You'll see your group call plan is Enabled in the Global Default.