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Running a performance metrics circuit test

If you're having trouble with a circuit, you can run a performance metrics (PM) test to diagnose the problem. The PM test is non-intrusive and can be done in less than one minute. This is the first type of testing you'll want to do to diagnose a problem with a circuit. Not all services are eligible for self-testing. If you select a circuit that is not eligible, Control Center offers the option to create a repair ticket. Many services also offer diagnostic testing before creating a repair ticket. After you run the circuit test, Control Center stores the results of the test.

To run a performance metrics circuit test:

  1. Click Support, then click Circuit Testing.

    Control Center shows all circuit tests run in the last 90 days. By default, tests are organized by the date the request was created (starting with the newest). The Status column shows the status for each test.
Circuit Testing
  1. Click Run New Circuit Test.
Run Circuit Test
  1. To run the test, you need the product/service ID for the service you want tested:

    • If you know the product or service ID, type it into the Product/Service ID field.

    • If you don't know the product or service ID, use the lists to search for the product or service needing updates.
Run Circuit Test (showing eligible circuits)
  1. Click Select for the product you want to run a test on, then click Submit (you may have to scroll to the bottom of the page).
  1. Do one of the following: