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If you've forgotten your Media portal password, you can reset. You'll need to be able to access to the email address associated with your user profile.
If you've forgotten your password and have tried to sign in several times, your user profile may be locked. If your user profile is locked, you can still retrieve your password, but you must wait 30 minutes for your user profile to be unlocked before trying to sign in again.
To reset your Media portal password:
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