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Readiness support: Understand your invoice

You Lumen invoice contains charges for services you've purchased in addition to other important information. Use this page to learn more about how to read your invoice and find the information you need. To view the samples larger, click the photos.

1st page

The first page of your invoice provides a high-level overview of the amount due and includes the following information:
 

  • your organization's name and billing address
  • our account number, invoice date, due date
  • Lumen contact information
  • important invoice messages in the News You Can Use section
  • remittance information
  • important invoice messages—amount due, due date, where and how to send
Sample bill page 1

2nd page

The second page of your invoice contains answers to frequently asked questions (FAQ) such as:

  • fees and surcharges
  • how to access our portal (Learn more about Control Center)
  • prorated billing
  • credits and adjustments
  • dispute submission
  • disconnect submission
Sample bill page 2

3rd page

The third page contains the following information:

  • account aging (current through 90+ day buckets)
  • charge summary by recurring, non-recurring (one-time), and usage charges
  • payments received since last invoice:
    • receipt & application date
    • invoice number applied against
    • receipt number (check, ACH, etc.)
    • amount
  • outstanding balance by invoice

 

Taxes, Fees and Surcharges section

This section provides a summary of current month taxes and surcharges. A separate breakdown of  taxes, fees and surcharges is also included in the Service Level Activity section of the invoice.

Product Summary section

This section summarizes amounts for each product type and presents usage- and recurring-charge breakouts along with associated taxes, fees, and surcharges.

Usage by Usage Type section

This section summarizes voice usage by usage type and provides the total minutes, counts, and amount for each.

Sample bill page 3

Account and service level activity (following page 3)

Account Level Charges and Service Level Activity sections

These sections include detailed billing for monthly recurring charges (MRC), non-recurring charges (NRC), and data usage—including the circuit ID and service number.
 

They also include the charge description, product name, service location address, and billing dates.

Sample bill page 3 (additional sections)