Menu

Lumen help

Moving a service to a different hierarchy level in Bill Analyst

When you initially assign an account to a node in a hierarchy, all of the services belonging to that account—such as account codes and subscriber numbers—are assigned to that node as well. You can move these services further down the hierarchy to any node that is assigned to the account. You can also update the account description to reflect changes in your reporting structure.

You can use hierarchies to structure your data to track your telecom use or spend across different groups and functions of your organization for more informed reporting and analysis: 

  • Review monthly telecom spend by business unit, division, department, group, or other segment of your organization; assign costs among groups that share telecom services.

  • Use a hierarchy and its levels like data filters for your reports (in addition to standard and custom filters).

  • Create multiple hierarchies to test and compare different reporting scenarios.
     

A hierarchy mirrors the structure of your organization—business units, regional offices, retail outlets, cooperatives, departments, and other reporting groups. The nodes and sub-nodes of a hierarchy form a tree structure, connected in parent-child relationships, representing your organization’s various groups. Split services between nodes to assign costs across multiple groups that share a service.

You can set a hierarchy you create as private (seen only by the person who created the hierarchy) or public (seen by all users in your organization).

Note: Some aspects of working with hierarchies are permission based. For example, you can only edit a node description, move a node to a different level, or remove a node if you are the owner or administrator.

To move a service to a different hierarchy level:

  1. Click Billing, then click Bill Analyst. 
Bill Analyst
  1. Select the radio button next to the account you want to view, then click LAUNCH BILL ANALYST.

    Control Center opens Bill Analyst on a new tab.
Bill Analyst (showing Home tab)
  1. Click the Setup tab.
Setup
  1. In the Hierarchies box, click Edit Levels.
Hierarchies (showing Edit Levels tab with nodes)
  1. From the Display list, select Services.
Hierarchies (showing Edit Levels and Services selected)
  1. Select the checkbox next to the service you want to move, then click Move Services.
  1. From the Destination list, select the node you want to move the service to.
Hierarchies (Move Services)
  1. Click OK.
Hierarchies (Confirm Service Move)
  1. Click OK.

    Bill Analyst saves your changes. (You can also view a history of changes to the hierarchy.)