Lumen help
The toll-free view and modify a call plan tool allows you to make changes to your switched and dedicated 8XX numbers in near-realtime. Use the following features to build and modify your call plan for wholesale toll-free numbers:
Need to edit a call plan for an enterprise toll-free number? Learn how to manage a toll-free service
Note: You can use the View/Modify Call Plan tool to change 8XX from dedicated termination to switched termination and vice versa. This is only supported for 8XX on Wholesale Rebiller accounts. Wholesale Carrier accounts support only dedicated termination 8XX.
To modify a toll-free call plan:
Note: After submitting the call plan change, it will complete in a few minutes (The Lumen Wholesale service level agreement interval is < 8 minutes.)
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