Lumen help
If you need a portal support ticket reviewed urgently, you can escalate it using Control Center. You can also track the status of open tickets and add notes or attachments to tickets to communicate with Lumen about your request. If you no longer need help or your issue has been resolved, you can also close a ticket using Control Center.
To escalate a portal support ticket:
Control Center escalates the ticket to the next escalation level. You can track the status of your ticket online and add notes as needed to communicate with Lumen.
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