Lumen help
In Control Center, you can check the status of repair tickets created by your organization. You can also make changes to open tickets (such as adding notes to communicate with Lumen) or cancel tickets you no longer need. In a hurry or on a mobile device? You can get status on a ticket without having to sign in to Control Center. You just need your billing account number and ticket ID.
To locate a specific repair ticket, you can search for it or sort and filter the list of tickets. Click the column headers to sort all the records in ascending or descending order. Use the All Statuses, All Ticket Types, and All Created Dates fields to filter the list of tickets.
To view the status of a repair ticket:
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