Lumen help
Hosted VoIP support
Get the most value from your Lumen® Hosted VoIP service. For both administrators and users, find step-by-step instructions, videos, and quick reference guides to learn how to install and use your equipment, and make good use of the many features available using VoIP. Our resources will help you with the latest VoIP communication and collaboration tools.
VoIP portal
Use the VoIP portal to manage Hosted VoIP and SIP Trunking services. Whether you’re a VoIP administrator or an end user, we’ll help you get the most out of your VoIP services. Administrators can learn how to use the VoIP administrator portal to manage users and features through this simple web-based portal. Using the VoIP end-user portal, users can get help in setting up voicemail, call forwarding, and many other call-handling features.
Installation & equipment
Learn how to prepare for Lumen to install your VoIP service, get help connecting and using your VoIP equipment in your office or at home, and familiarize yourself with step-by-step instructions and training videos to make calling and managing calls easier.
Add-on VoIP features
Extend the productivity benefits of VoIP to your computer and mobile device—and even to your Outlook or web browser. Our add-on VoIP features help you stay in touch with colleagues and customers using more than just the phone on your desk.
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