Lumen help
Regular telephone wire (CAT3) and (RJ11) jacks do not support VoIP. Each workstation where you will be installing a VoIP phone must have Category 5 (CAT5), Category 5 Enhanced (CAT5E), or Category 6 (CAT6) cabling installed with an Ethernet (RJ45) jack. CAT6 cabling should be used where throughput of greater than 100Mbps is desired. You may work with Lumen, Lumen Professional Services, an electrician, or provider of your choice to install the cabling.
There are two components to your VoIP service:
The Lumen technician will follow the appropriate installation scenario outlined below:
Supports VoIP
Doesn't support VoIP
Single CAT5/6 drop at the desk: VoIP phones are co-located with the computer and a patch panel.
Single CAT5/6 drop at the desk: VoIP phones are co-located with the computer, no patch panel.
Two or more CAT5/6 cables at each seat location with a patch panel.
The diagram below illustrates cabling when there are two CAT5/6 or more cables installed at each location with a patch panel in place.
Two or more CAT5/6 cables at each seat location with no patch panel.
The diagram below illustrates cabling when there are two CAT5/6 or more cables installed at each location with no patch panel in place.