Lumen help
Supervisor Client and Agent Client
Lumen® Contact Center Supervisor Client and Contact Center Agent Client are carrier-class communications-management products for contact center (call center) agents and supervisors assigned to Contact Center licenses. Contact Center licenses offer many benefits to supervisors and agents:
Learn how to access the Contact Center Supervisor and Contact Center Agent Clients and explore the features for setting your phone status, answering calls, and monitoring your queues, agents, and supervisors.
Learn how to answer and make calls, start conference calls, place calls on hold, and set call control services.
Learn how to access and use your Contact Center Client directories to find and edit contact records, control who you monitor, and manage queue memberships.
As a supervisor, you can use the Contact Center Supervisor Client dashboard to get performance statistics on queues and agents. As an agent, you can select the queues you want to monitor and view in the Contact Center Agent Client dashboard.