Lumen help
SIP Trunking support
Lumen® SIP Trunking enables you to use SIP‑based services to improve performance, enhance reliability and simplify management with no TDM technology replacement. Easily make calls more securely via the internet using your existing PBX and consolidate phone lines onto a single data network connection. Learn how to manage your SIP Trunking services to get the most value from your service.
Lumen® SIP Trunking (SONUS-based service)
Your service ID is the container for the locations, trunks, telephone numbers, and DID numbers provisioned for the service instance. Based on your particular implementation, you may have multiple service IDs in your list of services. There are two types of SIP trunks: usage-based and flat. Outbound long-distance service and toll-free service run on usage-based trunks. Local/bi-directional calls are routed on flat trunks. You can tell the difference between the two types of trunks by looking at the 10th character of the trunk group name. Usage-based trunks have a D in the 10th position, flat trunks have an L.
A route plan consists of one or more trunks, and it controls how we deliver calls to those trunks (inbound traffic). You control your outbound traffic by how your configuration and equipment points to our trunks. To manage your outbound traffic, you can create new route plans for one or more of your enterprise trunks. You can also add descriptions to your route plans—making them easier to differentiate, or you can modify their hunt type (e.g., sequential or percentage allocation). You can also add a friendly description to a route plan to help you more easily identify it in a list of plans. Route plans are typically in CURRENT status. When you make changes, Control Center changes the status to UPDATE until the changes are complete.
Managing route plans for SIP Trunking
- Creating a route plan for a SIP trunk service
- Adding a trunk group to a route plan
- Removing a trunk group from a route plan
- Updating the hunt sequence for a sequential route plan
- Updating trunk group percent allocation for a route plan
- Updating a route plan for a SIP trunk service
- Deleting a route plan for a SIP trunk service
Managing phone numbers for SIP Trunking
- Assigning SIP trunk phone numbers and managing 911 information
- Adding a phone number to a SIP trunk service
- Disconnecting a phone number from a SIP trunk service
- Updating a phone number for a SIP trunk service
- Customizing the calling area for a phone number
- Assigning a route plan to a phone number
- Making multiple changes to phones numbers on a SIP trunk service
Lumen® SIP Trunking (Broadsoft-based service)
VoIP portal
Use the VoIP portal to manage your Broadsoft-based SIP Trunking service. Whether you’re an administrator or an end user, we’ll help you get the most out of your service. Administrators can learn how to use the VoIP administrator portal to manage users and features through this simple web-based portal. Using the VoIP end-user portal, users can get help setting up voicemail, forwarding calls, and using many other call-handling features.
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