Lumen help
Shared call appearances and busy lamp fields let you monitor or answer a colleague's extension. The two features are similar, but have distinct differences. Below is a quick comparison of these features.
Feature |
Shared Call Appearances (SCA) |
Busy Lamp Fields (BLF) |
Function |
Monitor if the other line is in use, idle, or ringing |
Monitor if the other line is in use, idle, or ringing |
Sound or visual cue |
A unique ring tone can play on your line and/or shows a visual indicator that the other line is ringing |
Only shows a visual indicator that the other line is ringing |
Caller ID |
Calls made shows the phone extension of your colleague (not your desk phone caller ID) |
Caller ID shows your desk phone caller ID (not your colleague's extension) |
Indicator on display |
|
|
Placing calls on hold and resuming calls |
Can place call on hold or resume from the other person’s line |
Can place call on hold or resume on your primary desk line |
Transferring |
Not applicable |
Transfer call back to the other person’s line by pressing the busy lamp field |
Dialing monitored line |
Not applicable |
Dial the line monitored by pressing the busy lamp field instead of manually inputting the extension |
Conferencing |
Not applicable |
Conference in the person monitored by pressing the busy lamp field instead of manually inputting the extension |
© 2024 Lumen Technologies. All Rights Reserved. Lumen is a registered trademark in the United States, EU and certain other countries.