Customer Success Stories

“Partnering with Lumen provided us with stabilization and oversight of our environment, 24/7 support, and helped us to remain customer-centric by building a scalable support desk model that catered to our expansion from 27 locations to over 70."

– Nan Opheim, Vice President, IT

Sweeping Corporation of America

“We use Lumen as an extension of our company to make us more efficient. With Lumen keeping our foundation stable, the experts at Crowley can invest their time on projects and innovations. Lumen has helped us by being a true partner, not just a transactional relationship."

– Erika Graziuso, CIO, Digital & Technology

Crowley

Current Lumen customer compensated for their endorsement.

“Lumen is opening doors for us, thinking creatively. All our frontline managers have a direct relationship with the Lumen team so we can brainstorm, foster creativity and exceed industry best practices. This is not a one-and-done conversation—the relationship between our two companies is paramount to this effort."

– Chad Kammeraad, VP, GM, Global Strategies

Microsoft

“The core of PhoneBurner's mission is to provide the best call quality and highest answer rate in the industry. To deliver on that promise, it’s critical that we work with best‑in‑class partners. Lumen’s world‑class team, robust network, industry expertise and dedication to excellence is the perfect fit.”

– Kevin Reeves, CTO

PhoneBurner

“BlackStar Group works closely with Lumen to provide unmatched network reliability when it matters most. The unexpected does happen, and the service at many ‘smart-venues’ can take upwards of 60 seconds to resume connectivity. BlackStar Group routing and Lumen DIA enable us to pivot around trouble within a barely noticeable 300 milliseconds."

– Chris Hendrie, Founder & CEO

BlackStar Group

Current Lumen customer compensated for their endorsement.

“We needed a solution as unique as our needs, and we’ve found that in Lumen. Through their scalable technologies and remote access capabilities, Lumen is helping us make sure visitors have access to what they need. More people are big on Little Rock because of this partnership."

–Chris Phillips, Senior Vice President F&A/CFO

Little Rock Convention & Visitors Bureau

Current Lumen customer compensated for their endorsement.

“Versa is dedicated to delivering top‑tier Unified SASE and cybersecurity services around the clock. This NaaS solution from Lumen is a perfect fit, enabling us to achieve carrier redundancy without overpaying for circuits.”

–Kumar Mehta, Co‑Founder and Chief Development Officer

Versa Networks

“I had the perfect dream team. I was able to accomplish what I needed to do if I needed something, and I was able to get a response back in a very reasonable time. I am thankful for the team.”

–Mahendra Verma, VP, Sr. Network

Engineering Manager

Horizon Bank

Current Lumen customer compensated for their endorsement.

“A good fan experience starts with connectivity. Lumen assisted in helping us deliver a best-in-class Wi-Fi solution at our stadium.”

–Chip Suttles, VP of Technology

Seattle Seahawks

“Our partnership with Lumen helped us create what we believe is the most amazing sports venue in the world.”

–John Penhollow, EVP, Chief Revenue Officer

Minnesota Vikings

“Within six weeks, the system was up and running, which is something I’m very thankful for. Lumen® Solutions for Contact Center – Genesys Cloud is easily customizable and we can turn around updates very quickly. That really impressed me.”

–Doug Benalan, CIO

CURE Auto Insurance

“Lumen plays an important role in helping content providers move video content to AWS. For example, Fox Sports was able to bring its live sports content to AWS by using an on-demand connection aligned with Lumen’s Network-as-a-Service platform."

– Evan Statton, Sr. Principal Architect in M&E

AWS