Lumen help
You can submit a request to add an ANI in Control Center. You can also submit requests to change an ANI or disconnect an ANI.
To add an ANI:
Note: Product account numbers identify component groupings on your account. You can have multiple product account numbers, each associated with a different customer account number.
Note: Cellular ANIs are not submitted by Lumen to be PIC’d. If Lumen is the PIC choice, then you must inform the cellular vendor that Lumen is to be the long distance carrier. The cellular ANI must then be added to the customer account using Control Center in order to receive the correct rate per the customer agreement with Lumen.
Note: Upon request for project account codes (PAC), you choose either verified or non-verified. Verified PAC requires an index number that must be either pre-selected or existing. Lumen uses a set of codes associated with the index, which are verified when entered by the caller.
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